Michael Stewart
Saint-Charles,NB
Summary
Accomplished professional with a proven track record at Master Packaging Inc., excelling in client retention and process optimization. Leveraged problem-solving skills and relationship management to enhance customer satisfaction and team productivity. Expert in staff development, achieving significant efficiency improvements and fostering a collaborative work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Solutions Specialist
Master Packaging Inc.
Dieppe, NB
05.2022 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Increased client retention through personalized attention and proactive problemsolving.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Initiated process improvements that increased efficiency in handling customer requests without compromising service quality.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Front Line Manager
Master Packaging
Dieppe, NB
08.2016 - Current
- Developed and implemented strategies to improve customer service and increase sales.
- Drove process improvements by analyzing key performance metrics regularly and adjusting strategies accordingly.
- Fostered a positive team culture that encouraged collaboration, innovation, and high-quality workmanship among all staff members.
- Streamlined production processes by identifying bottlenecks, reallocating resources when necessary, and implementing continuous improvement initiatives.
- Conducted performance reviews for team members, identifying strengths, areas for improvement, and opportunities for growth within the company.
- Enhanced team productivity by implementing efficient work schedules and streamlining task delegation.
- Facilitated cross-training initiatives promoting versatility within the team, allowing for greater flexibility in shift coverage when needed.
- Implemented safety protocols and conducted regular inspections to maintain a safe working environment for all employees.
Team Leader
Master Packaging
Dieppe, NB
07.2011 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Machine Operator
Master Packaging
Dieppe, NB
02.2006 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
Assistant Machine Operator
Master Packaging
Dieppe, NB
10.2003 - Current
- Collaborated with team members to maintain a safe and efficient work environment, adhering to safety protocols and company policies.
General Laborer
Master Packaging
Dieppe, NB
04.2002 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Greenskeeper
Royal Oaks Golf Club
Moncton, NB
05.1999 - 10.2001
- Contributed positively to the overall golfer experience with consistently well-maintained bunkers and hazard areas.
- Trained new employees on proper equipment use, safety protocols, and best practices in golf course maintenance.
- Increased golfer satisfaction with diligent attention to detail in maintaining greens, tees, and fairways.
- Enhanced course conditions by implementing effective maintenance practices and timely turf management.
Education
High School Diploma -
École Mgr-Marcel-François-Richard
Saint-Louis-de-Kent, NB06.1998
Skills
- Goal Setting and Achievement
- Client Retention Strategies
- Spreadsheet tracking
- Database Maintenance
- Coaching and Mentoring
- Staff Development
- Problem-solving skills
- Time Management
- Listening Skills
- Relationship building and management
- Training and mentoring
- Goals and performance
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
Leadership Fundamental Program
Timeline
Customer Solutions Specialist
Master Packaging Inc.
05.2022 - Current
Front Line Manager
Master Packaging
08.2016 - Current
Team Leader
Master Packaging
07.2011 - Current
Machine Operator
Master Packaging
02.2006 - Current
Assistant Machine Operator
Master Packaging
10.2003 - Current
General Laborer
Master Packaging
04.2002 - Current
Greenskeeper
Royal Oaks Golf Club
05.1999 - 10.2001
High School Diploma -
École Mgr-Marcel-François-Richard