Ana Cama
Carmichael
Summary
Compassionate and dependable caregiver with extensive experience at Fijian Angels, enhancing client well-being through personalized care and effective communication. Proven ability to implement process improvements, ensuring patient dignity and safety. Proficient in medical records management and dedicated to fostering strong relationships, promoting independence and quality of life for clients.
Experienced with high-speed typing and accurate data entry essential for smooth office operations. Utilizes strong organizational skills to maintain orderly records and manage documentation effectively. Knowledge of office software applications and filing systems supports consistent, reliable performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Caregiver
Fijian Angels
Sacramento, CA
03.2025 - Current
- Provided compassionate care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with personal hygiene, grooming, and mobility to enhance quality of life.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Implemented improvements in caregiving processes that enhanced client satisfaction and well-being.
- Advocated for clients' needs and preferences, ensuring personalized care aligned with their values and desires.
- Assisted clients with activities of daily living, promoting independence and quality of life
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Maintained entire family's schedule and organized events.
Medical Assistant Intern
American River Urgent Care
Orangevale, CA
12.2025 - 02.2026
- Assisted healthcare providers with patient assessments and documentation procedures.
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Supported front desk operations by greeting patients and handling inquiries professionally.
- Administered basic medical procedures, including vital signs assessments and injections.
- Collaborated with team members to enhance patient care services and clinic efficiency.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
- Welcomed patients and inquired about wellbeing since last treatment.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Enhanced patient satisfaction by efficiently managing administrative tasks such as scheduling appointments and maintaining medical records.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Maintained clean and safe clinic environment to prevent injuries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests (TB, Drug Screening, STREP test, Flu Test, COVID test UTI Test) based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Measured patient pulse oximetry.
Secretary
Judicial Department
Fiji
08.2020 - 01.2025
- Managed scheduling and coordination of court proceedings and hearings.
- Maintained accurate legal documents and case files for efficient retrieval.
- Facilitated communication between attorneys, judges, and court personnel.
- Developed and implemented office procedures to enhance workflow efficiency.
- Oversaw maintenance of office supplies and equipment for optimal operation.
- Ensured compliance with legal regulations in document management processes.
- Assisted in the preparation of reports and documentation for court cases.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
Typist Clerk
Ministry of Health & Medical Service,
Suva, Fiji
01.2005 - 08.2020
- Processed and entered patient data into electronic health records with high accuracy.
- Maintained organized filing systems for medical documentation, ensuring quick retrieval and compliance.
- Collaborated with healthcare professionals to facilitate effective communication and information sharing.
- Assisted in training new clerical staff on administrative procedures and software applications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined document management systems by organizing digital files and physical paperwork in a systematic manner.
- Expedited data entry processes by efficiently typing information into databases and spreadsheets.
- Provided reliable assistance in note-taking during meetings, ensuring accurate documentation of critical discussion points for later reference.
- Maintained strict confidentiality when handling sensitive company information during typing assignments.
- Reduced clerical errors with keen attention to detail while typing essential business documentation.
- Contributed to team productivity by consistently meeting tight deadlines without compromising quality or accuracy.
- Eased workload for supervisors by taking on additional typing tasks during peak periods or staff absences.
- Supported administrative staff by accurately transcribing audio recordings from meetings and interviews when needed.
- Increased office efficiency by promptly typing correspondence, reports, and other documents as required.
- Adapted quickly to new software programs for efficient data entry and document creation tasks.
- Strengthened client relationships through professional communication via email, phone calls, or written correspondence when necessary.
- Enhanced document accuracy by meticulously proofreading and editing typed materials before submission.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and maintained precise confidential personnel files.
- Transcribed meeting minutes into digital format and stored in data repository.
- Typed legal briefs, reports and court petitions using correct legal format and design guidelines for documents.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Received and acknowledged application for vacancy advertised.
- Processed contract appointments and renewal of contract
- Assist Senior Secretary in formatting cabinet papers
Recorder
Ministry of Health & Medical Services,
Dinem House, Suva, Fiji
02.1999 - 02.2001
- Recorded and maintained accurate medical documentation in compliance with health regulations.
- Assisted healthcare professionals in organizing patient records and information retrieval.
- Implemented efficient filing systems to enhance accessibility of medical data.
- Collaborated with interdisciplinary teams to ensure integrity of patient information.
- Trained new staff on proper documentation procedures and data entry techniques.
- Streamlined record-keeping processes, improving overall efficiency within the department.
- Responded promptly to requests for information, facilitating timely patient care decisions.
- Streamlined workflow processes by working collaboratively with colleagues, resulting in increased efficiency and productivity.
- Managed confidential information with utmost discretion, ensuring privacy and maintaining trust between stakeholders involved in sensitive matters.
- Collaborated with various departments to maintain accurate inventory lists of archived materials, promoting efficient resource allocation within the organization.
- Safeguarded vital documents from potential damage through proper handling techniques and adherence to environmental control protocols within storage facilities.
- Provided exceptional customer service, addressing inquiries and resolving issues related to records management promptly.
- Performed routine data entry or document management.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Recording the inpatient and outpatient in all wards and emergency department
Education
Graduate in Certificate Studies (Secretary) - Accounting, Data Processing, Spreadsheet, Economic
Fiji Institute of Technology
Suva, Fiji02-2004
Graduate in Certificate Studies (Secretary) - Accounting, Data Processing, Spreadsheet, Economic
Fiji Institute of Technology
Suva, Fiji02-2004
High School Diploma -
Ahmadiyya Muslim College
Suva, Fiji11-1998
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Personal hygiene assistance
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- Patient companionship
- Compassionate communication
- HIPAA compliance
- Care plan assessment
- Records management
- Medical records management
- Medical office administration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- File organization
- Word processing
- Client communication
- Document management
- Phone etiquette
- Transcribing
- Drafting legal documents
- Billing and invoicing
- Administrative support
- Typing speed 40 WPM
- Switchboard operation
- Spreadsheets
- MS office proficient
- Case preparation
- Strong presentation skills
- File pleadings
- Microsoft office
- Office administration
- Administrative functions
- Clerical assistance
- Work Planning and Prioritization
- Office equipment use
- Critical thinking
- Administrative background
- Transcription software
- Document scanners
- Multi-line telephone systems
- Subpoenas and summonses
- Documentation and recordkeeping
- Appointment scheduling
- Editing and proofreading
- Proficient in word processing, MS Excel sheet, MS publisher, powerpoint
- Typing speed
- Fast typing speed
- File management
- Microsoft office expertise
- Documentation preparation
- Document scanning
- Excellent grammar
- Presentation development
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Team collaboration
- Detail-oriented
- Microsoft Excel
- Team building
- Self motivation
- Interpersonal skills
- Document typing and formatting
- Professionalism
- Interpersonal communication
- Microsoft Word
- Time management abilities
- Adaptability
- Mail distribution
- 45 WPM
- Strong listening talents
- Headers and footers
- Confidentiality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved files through effectively helping with Completing Transcribing of Criminal Cases.
- Successfully transitioned facility to use of EKG
- Recognized for outstanding dedication to patient care.
- Achieved Good by completing task with accuracy and efficiency.
- Certificate in CPR
Certification
- Certificate in Training - 12th - 13th August 2010 (Registry Procedures & Records Management)
- Certificate in Training - 11th - 12th October, 2011 (Employee Relation Course)
- Certificate in Training - 27th - 28th May 2014 (Critical Elements of Customer Service)
- Certificate in Training - 09.04.2017 (Cardio Pulmonary Resuscitation)
- Certificate in Training - 4th - 6th December 2018 (Health Emergency Operations Center (HEOC)
- Certificate in Training - 18th - 20th September 2019 (Discipline Guideline Investigation Officer Workshop)
- Certificate in TRaining - 11th December 2018 - Open Merit and Selection (OMRS) Guideline
- Certificate in Training - 17th May 2024 (Typist/ Secretaries/ Court Reporters/ Senior Secretaries Workshop
Languages
English
Full Professional
Interests
- Cooking
- Watching Movies and TV Shows
- Volunteering
- I enjoy helping others and giving back to the community
- Passionate about balancing physical health with mental and emotional wellness
- Team Sports
Timeline
Medical Assistant Intern
American River Urgent Care
12.2025 - 02.2026
Caregiver
Fijian Angels
03.2025 - Current
Secretary
Judicial Department
08.2020 - 01.2025
Typist Clerk
Ministry of Health & Medical Service,
01.2005 - 08.2020
Recorder
Ministry of Health & Medical Services,
02.1999 - 02.2001
Graduate in Certificate Studies (Secretary) - Accounting, Data Processing, Spreadsheet, Economic
Fiji Institute of Technology
Graduate in Certificate Studies (Secretary) - Accounting, Data Processing, Spreadsheet, Economic
Fiji Institute of Technology
High School Diploma -
Ahmadiyya Muslim College
DOB
February 3rd 1981