Ana Belen Cruz
Brentwood
Summary
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.
Overview
11
11
years of professional experience
Work History
Shift Leader
Taco Bell
Brentwood
01.2015 - Current
- A highly capable and dedicated shift leader with three years of experience in a fast-paced fast-food environment.
- Possesses a proven ability to multitask and manage teams effectively, demonstrating a strong commitment to collaboration and efficiency.
- Skilled in training and mentoring staff to handle various operational scenarios while fostering a strong work ethic.
- Supervised daily operations and ensured team compliance with safety standards.
- Trained new staff on company protocols and best practices for service.
- Monitored performance metrics and provided feedback to team members.
- Assisted in implementing new procedures to streamline workflow efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
Cook
The Habit Burger Grill
Antioch
08.2020 - 09.2021
- Prepared and cooked menu items following established recipes and standards.
- Maintained cleanliness and organization of kitchen workstations during shifts.
- Operated grill, fryer, and other kitchen equipment efficiently and safely.
Education
Liberty High School
Brentwood, CA 01.2006 - 01/2010
Skills
- Communication
- Initiative
- Teamwork
- Active listening
- Multitasking
- Organizing
- Team leadership
- Staff training
- Operational compliance
- Performance monitoring
- Workflow implementation
- Customer service
- Quality assurance
- Effective communication
- Task delegation
Timeline
Cook
The Habit Burger Grill
08.2020 - 09.2021
Shift Leader
Taco Bell
01.2015 - Current
Liberty High School
01.2006 - 01/2010