Salma Ruiz
San Diego
Summary
- Multilingual professional with extensive language training, having completed eight levels of English and five levels of French at prestigious institutions in Mexicali, Baja California.
- Holds a Bachelor's Degree in International Culinary Business Administration, combining culinary expertise with business acumen.
- Currently pursuing recertification for a Food Handler's permit to ensure compliance with industry standards. Passionate about leveraging culinary skills and language proficiency to enhance customer experiences in diverse environments.
Overview
8
8
years of professional experience
Work History
Shift Leader
Jersey Mikes
La Mesa, CA
12.2024 - 01.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Shift Leader
Jersey Mikes
Indio
07.2022 - 10.2024
- Assisted customers with their needs at Jersey Mike's for 2.5 years. Provided support to team members while gaining experience in customer service. Progressed to a management role through dedication and hard work.
- Resolved customer inquiries and complaints, ensuring a positive experience for all patrons.
- Conducted regular inventory checks to maintain stock levels and minimize loss.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Baker Apprentice
Holiday Inn Express Hotel
Mexicali
09.2019 - 2019
- Improved operations by working with team members and customers to find workable solutions.
- Maintained cleanliness of work areas and equipment, ensuring adherence to health and safety regulations.
- Collaborated with kitchen staff to streamline production processes, improving efficiency during peak service times.
- Implemented quality control measures, ensuring all baked goods met high standards before service delivery.
Receptionist Assistant
Hard Rock Hotel Riviera Maya, Playa del Carmen
Tulum, Quintana Roo
08.2017 - 12.2017
- Supported team in setting up and breaking down event spaces efficiently and effectively.
- Provided excellent customer service by addressing guest inquiries and dietary needs promptly.
- Ensured compliance with health and safety standards, maintaining safe environment for both staff and guests.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
- Oversaw catering orders to verify accuracy and completeness.
- Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Collaborated with team members to execute seamless catering events for clients.
- Participated in training sessions to enhance skills in catering processes and customer engagement techniques.
- Followed food safety regulations and guidelines to maintain health compliance standards consistently.
Kitchen Assistant
Holiday Inn Express Hotel
Mexicali
08.2016 - 2016
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Cleaned utensils, dishes and glasses for customer use.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Acquired new skills to support team and further accommodate customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Prepared dishes for catering events or during high-volume shifts.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Maintained order and cleanliness of work areas to conform with health codes.
- Monitored inventory to keep adequate stock of food items and supplies.
- Polished utensils according to instructions to prepare for upcoming service.
- Replenished supplies in areas throughout kitchen and dining rooms for customer satisfaction.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Education
Bachelors Degree - Internacional Culinary Business Administration
Universidad Del Valle De Mexico
Mexicali, Baja California09-2020
Skills
- Leadership and Teamwork
- Critical thinking and problem solving
- Fast Learner
- Communication
- Computer Skills
- Ability to Multitask
- Creativity
- Microsoft PowerPoint
- Leadership Skills
- Teamwork
- Time Management
- Microsoft Excel
- Ability to Work in a Team
- Cooking Skills
- Dishwashing
- Safety Principles
- Catering Activities
- Food Handling
- Knowledge of Hygiene
- Customer Demand Planning
- Stock Control
- Kitchen Equipment
- Knowledge of Hospitality
- Food Preparation
- Restaurant Operation
- Communication Skills
- Interpersonal Skills
- Allergens
- Food Safety
- Front Office
Languages
English
French
Spanish
Interests
- Im passionate about cooking and baking that is what I do sometimes on my free time
- I enjoy doing outdoor activities like, hiking, going for walks or playing volleyball
Timeline
Shift Leader
Jersey Mikes
12.2024 - 01.2025
Shift Leader
Jersey Mikes
07.2022 - 10.2024
Baker Apprentice
Holiday Inn Express Hotel
09.2019 - 2019
Receptionist Assistant
Hard Rock Hotel Riviera Maya, Playa del Carmen
08.2017 - 12.2017
Kitchen Assistant
Holiday Inn Express Hotel
08.2016 - 2016
Bachelors Degree - Internacional Culinary Business Administration
Universidad Del Valle De Mexico