Ana Alonso
Winnetka
Overview
11
11
years of professional experience
Work History
Receptionist
One Stop Dental Studio
van nuys
03.2023 - Current
- Greeted patients warmly and scheduled appointments efficiently.
- Managed patient records using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Coordinated with dental staff to ensure smooth office operations.
- Maintained cleanliness and organization of reception area.
- Processed patient insurance information and verified coverage details.
- Assisted in billing tasks by preparing invoices for services rendered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
Receptionist
miracle women clinic
van nuys
01.2022 - 03.2023
- Greeted patients warmly and scheduled appointments efficiently.
- Managed patient records using electronic health record systems.
- Answered phone calls and addressed patient inquiries promptly.
- Coordinated with dental staff to ensure smooth office operations.
- Maintained cleanliness and organization of reception area.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Front Desk Receptionist
Aerotek
los angels
08.2019 - 02.2020
- Greeted visitors and directed them to appropriate personnel.
- Answered phone calls and responded to inquiries promptly.
- Managed appointment scheduling and organized front desk activities.
- Handled basic administrative tasks including filing and data entry.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Input customer data into reservation systems and updated to reflect room changes.
DB sale
jewelry sales
Sherman Oaks
07.2017 - 08.2019
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzes new products for defects.
- Monitor incoming and outgoing products.
- Estimated time of arrival.
Quality Control Inspector
Classic Cosmetics
Chatsworth
02.2015 - 04.2017
- Conducted visual inspections of cosmetic products for quality assurance.
- Utilized color matching tools to ensure product consistency.
- Documented inspection results and identified non-conformities.
- Performed tests on raw materials and finished goods for compliance.
- Maintained cleanliness and organization of inspection areas.
- Assisted in developing quality control procedures and guidelines.
- Trained new employees on quality standards and inspection processes.
- Tested finished goods prior to shipment according to established protocols.
Education
High School Diploma -
Polytechnic High School
Sun Valley 06-2013
Skills
- Electronic health records
- Appointment scheduling
- Patient insurance processing
- Front desk operations
- Medical billing
- Customer relationship management
- Inventory management
- Attention to detail
- Problem solving
- Conflict resolution
- Data entry
- Document control
- Telephone skills
- Greeting and seating clients
- Microsoft Office
- Bilingual communication
- Patient record coding
- Customer service
- Document scanning
- Quality reviews
Languages
Spanish
Professional
Timeline
Receptionist
One Stop Dental Studio
03.2023 - Current
Receptionist
miracle women clinic
01.2022 - 03.2023
Front Desk Receptionist
Aerotek
08.2019 - 02.2020
DB sale
jewelry sales
07.2017 - 08.2019
Quality Control Inspector
Classic Cosmetics
02.2015 - 04.2017
High School Diploma -
Polytechnic High School