Amy Cha-Yang
Calgary
Summary
Dynamic individual with hands-on experience in various industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Allstate Canada
Calgary, AB
12.2020 - Current
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Provided quotes and promoted products for building, contents and auto and property insurance.
- Regularly reviewed existing client portfolios, identifying opportunities for upselling or cross-selling additional products that met their evolving needs.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Soccer Coach
Self Employed
Calgary, AB
06.2008 - Current
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Adopted soccer strategies and tactics to maximize team potential.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Evaluated players' performance and provided constructive feedback to improve abilities.
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
- Collaborated with other coaches to share best practices and continuously improve overall program effectiveness.
Math Personal Tutor
Self-employed
Calgary, AB
09.2016 - 12.2020
- Evaluated students'' understanding of concepts through ongoing assessments, adjusting instructional approaches as needed to ensure progress.
- Implemented differentiated instruction techniques to cater to the unique strengths and challenges of each student.
- Established rapport with students by creating an approachable atmosphere that encouraged questions and dialogue about mathematical topics.
- Utilized a variety of teaching methods and tools to accommodate diverse learning styles and enhance comprehension.
- Consistently met with parents and guardians to discuss student progress, address concerns, and provide recommendations for further academic support.
Director of Sports and Events
Calgary Korean Presbyterian Church
Calgary, AB
01.2014 - 12.2017
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Business Owner
Busy Bee Food Fair
Calgary, AB
09.2012 - 09.2017
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Associate Manager
Build A Bear Workshop Inc
Rocky View, AB
01.2014 - 02.2015
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Mentored and supported employees to create strong workplace culture.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
Education
Bachelor of Arts
University of Calgary
CalgarySkills
- Licensed insurance agent
- Business planning
- Customer follow-up
- Customer service
- Team management
- Recruitment
- Player evaluations
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Coaching and mentoring
Certification
- Certified Level 1 General Insurance Agent
- License C Certified - Canada Soccer/Alberta Soccer
- Certification in Tourism - Alberta Tourism Education Council (2006)
- Intro to Human Resources - Bow Valley College
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Insurance Advisor
Allstate Canada
12.2020 - Current
Math Personal Tutor
Self-employed
09.2016 - 12.2020
Director of Sports and Events
Calgary Korean Presbyterian Church
01.2014 - 12.2017
Associate Manager
Build A Bear Workshop Inc
01.2014 - 02.2015
Business Owner
Busy Bee Food Fair
09.2012 - 09.2017
Soccer Coach
Self Employed
06.2008 - Current
Bachelor of Arts
University of Calgary