Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Wollman

Terrace

Summary

Skilled in knife techniques and renowned for exceptional customer service, I excel in high-pressure environments, evidenced by my role at MHC Farms where I enhanced guest satisfaction through meticulous attention to dietary needs and cleanliness. My ability to resolve customer complaints at McDonald’s significantly boosted loyalty, showcasing my adeptness in both hard and soft skills.

Overview

2025
2025
years of professional experience

Work History

Assistant Cook

MHC Farms
  • Prepared food orders to support waitstaff and other team members.
  • Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
  • Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
  • Collaborated with team members to execute successful daily meal services for up to 200 guests.

Customer Service Representative

McDonald’s
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Waitress Trainee

Daisy Mcbeans
04.2023 - 09.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.

Education

Whistling Wind School
Glenboro, MB
06.2023

Skills

  • Knife skills
  • Customer service
  • Safe food handling
  • Food safety

Languages

English
Native or Bilingual
German
Full Professional

Timeline

Customer Service Representative

McDonald’s
09.2024 - Current

Waitress Trainee

Daisy Mcbeans
04.2023 - 09.2024

Assistant Cook

MHC Farms

Whistling Wind School

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Amy Wollman