Amy Ramirez
Soledad
Summary
Highly reliable and motivated professional with proven experience in leadership, customer service, nonprofit support, and in-home care. Skilled at managing responsibilities in fast-paced environments while maintaining strong attention to detail, professionalism, and clear communication. Known for being dependable, adaptable, and able to take initiative in both independent and team settings. Committed to delivering high-quality support to individuals and contributing positively to any organization.
Overview
14
14
years of professional experience
Work History
IHSS Care Provider
Monterey County
Salinas, CA
06.2013 - Current
- Provided personal care and assistance to clients with daily living activities.
- Developed individualized care plans in collaboration with clients and families.
- Facilitated communication between clients, families, and medical providers to enhance care coordination.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Supported clients in managing personal finances, paying bills, and budgeting responsibly.
Receptionist
Mychevrolet
Salinas, CA
04.2020 - 03.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, enhancing workflow and collaboration.
- Developed improved filing systems for managing client information and documentation.
Sales Associate Manager
WALMART
Salinas, CA
09.2014 - 06.2020
- Supervisor: Rebecca Pas
- Maintained accurate inventory levels through diligent stock management and replenishment processes.
- Implemented effective merchandising strategies that increased product visibility and sales performance.
- Resolved customer inquiries and complaints swiftly, promoting positive resolutions and satisfaction rates.
- Led training programs to enhance sales techniques and improve team performance.
- Implemented inventory management strategies to optimize stock levels and reduce losses.
Server/TOGO Specialist
OLIVE GARDEN
Salinas, CA
04.2012 - 10.2013
- Supervisor: Heather Nyznyk
- Pass employer may be contacted.
- Delivered exceptional customer service, and ensuring guest satisfaction
- Collaborated with kitchen staff to accurately fulfill orders and maintain efficiency during peak hours.
- Enhanced dining experience by providing personalized recommendations based on guest preferences.
- Managed multiple tables simultaneously while maintaining attention to detail in service delivery.
Education
High School - College Prep Coursework
Soledad High School
Soledad, CA06-2011
No Degree - Human Services
Monterey Peninsula College
Monterey, CA01-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Meeting management
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Compassionate caregiving
- Active listening
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
Mychevrolet
04.2020 - 03.2022
Sales Associate Manager
WALMART
09.2014 - 06.2020
IHSS Care Provider
Monterey County
06.2013 - Current
Server/TOGO Specialist
OLIVE GARDEN
04.2012 - 10.2013
High School - College Prep Coursework
Soledad High School
No Degree - Human Services
Monterey Peninsula College
SUMMARY OF QUALIFICATIONS
Motivated student and aspiring human services professional with hands-on experience in nonprofit, healthcare support, and customer service roles. Over 160 hours of volunteer experience at a domestic violence nonprofit providing administrative support, client intake assistance, and confidential recordkeeping in a trauma-informed environment. Current IHSS provider with direct experience assisting individuals with daily living needs and supporting independence at home. Previous experience as a Walmart manager and receptionist, demonstrating leadership, communication, and organizational skills in fast-paced environments. Skilled in professionalism, teamwork, and working with diverse populations. Passionate about pursuing a career in human services focused on advocacy, support, and community well-being.