Lynna Houston
Thermal
Summary
Compassionate and dedicated IHSS Care Provider with expertise in patient assistance and emotional support. Proven ability to develop individualized care plans, enhancing clients' independence and well-being. Skilled in meal preparation and housekeeping, fostering a safe and nurturing environment. Recognized for exceptional communication skills and commitment to quality care.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
10.2024 - Current
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Completed regular check-ins and progress report for each client.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Pharmacy Technician
Rite-Aid Pharmacy
10.2022 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
Front Desk Receptionist
Massage Envy
03.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected ( payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
Food and Beverage Associate
Big Horn Golf Club
11.2013 - 06.2018
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Utilized POS system to receive and process food and beverage orders.
Barista
Starbucks
06.2007 - 11.2013
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Graduate Certificate - Nursing
California Nursing Educational Institute
Palm Springs, CACertificate of Technical Studies - Pharmacy Technician
Rite Aid
Indio, CASkills
- Laundry services
- Recreational activities
- Patient assistance
- Meal preparation
- Personal hygiene support
- Emotional support
- Patient transportation
- Patient transport
- Housekeeping
- Personal care services
- Safety procedures
- Insurance reconciliation
- Proper labeling
- Drug safety
- Billing support
- Pharmacology
- Team collaboration
- Processing payments
- Labeling prescriptions
- Troubleshooting malfunctioning equipment
- Pharmacy and customer records management
- Prescription filling
- Advanced math skills
- FDA and HIPAA compliance
- Point of sale systems proficiency
- Problem-solving skills
- Supply restocking
- HIPAA
- Answering customer questions
- Pharmacy operations
- Appointment confirmation
- Appointment scheduling
- Call forwarding
- Scheduling appointments
- Data entry
- Hospitality services
- Listening skills
- Administrative support
- Filing and sorting
- Telephone etiquette
- Customer service
- Office organization
- Word processing
- Outstanding customer service
- Dining customer service
- Sanitation standards
- Food safety
- POS system operation
- Beverage preparation
- Food preparation
- Phone orders
- Inventory
Languages
English
Spanish
Timeline
IHSS Care Provider
IHSS In Home Support Services
10.2024 - Current
Pharmacy Technician
Rite-Aid Pharmacy
10.2022 - Current
Front Desk Receptionist
Massage Envy
03.2019 - 03.2020
Food and Beverage Associate
Big Horn Golf Club
11.2013 - 06.2018
Barista
Starbucks
06.2007 - 11.2013
Graduate Certificate - Nursing
California Nursing Educational Institute
Certificate of Technical Studies - Pharmacy Technician
Rite Aid
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