Amy Milczek-Beckles
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative / Sales Associate
JD Sports
06.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Receptionist – Temp
Edenshaw Developments Limited
03.2022 - 08.2022
- Admin duties – filing, visa reconciliation, calendar management
- Overseeing reception - handling deliveries, phone calls, guest, couriers & shipping
- Supporting CEO with requests - booking lunches, reservations, printing, photocopying, scans/faxes
- Set up boardroom for meetings, replenish office supplies
- Supporting staff with various requests
Shoe Sales Associate
Footlocker
07.2021 - 01.2022
- Handled the tasks of assisting customers by identifying and meeting their requirements
- Performed responsibilities of providing excellent customers service by attending to their needs
- Handled responsibilities of receiving incoming inventory items and organizing them according to size and type
- Performed the tasks of assisting with setting up of sales floor display
- Performed other essential tasks as required
Crew Member
Mc Donald’s
05.2017 - 10.2019
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Customer service, fulling customers orders, cashier, drive through and carry out
Education
Diploma - Child and Youth Care
Sheridan College - Hazel McCallion Campus
Mississauga, ON01.2021
Diploma -
West Humber C.I
Toronto, ON12.2018
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Problem-Solving
- Team Player
- Organizational Skills
- Time Management
- Reliability
- Quick Learner
- Multi-Tasking
- Creativity
- Results-Oriented
- Microsoft Office
References
References Available Upon Request
Languages
English
Native or Bilingual
Timeline
Customer Service Representative / Sales Associate
JD Sports
06.2022 - Current
Receptionist – Temp
Edenshaw Developments Limited
03.2022 - 08.2022
Shoe Sales Associate
Footlocker
07.2021 - 01.2022
Crew Member
Mc Donald’s
05.2017 - 10.2019
Diploma - Child and Youth Care
Sheridan College - Hazel McCallion Campus
Diploma -
West Humber C.I
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