Amy Lam
Coquitlam,BC
Summary
Ambitious Cosmetologist and Sales Specialist with over 9 years of expertise. A talent for Client Services, Product Education, Brand Building. Excelled at generating sales and successful Business Management.
Overview
21
21
years of professional experience
Work History
Beauty Specialist
Chanel Beauty, Hudson Bay Company
10.2022 - Current
- Built strong Client Relationships and portfolio with coaching on LE GESTE services, delivering extraordinary client services and delivering the CHANEL experience.
- Onboarding Client's in CRM system and maximizing growth retention volume.
- Generating and boosting sales margin and strategic planning on Skincare,Beauty and fragrances.
- Generated over 124% for corporate events. 55% business in cosmetics for Hudson Bay.
- Collaborated with team members to develop and execute successful corporate and promotional events.
- Maintain inventory control, order stock and testers. Organization of boutique and house keeping.
Brand Coordinator
Peter Thomas Roth Clinical Skincare
05.2021 - 05.2022
- Strategically plan, execute in-store events, provide in-store customer support in top sephora retailers.
- Provide effective in store trainings and coaching with BA’s.
- Develop and collaborate strong partnership with retailers.
- Enhanced brand awareness by managing and executing strategic marketing campaigns.
Sales Coordinator
Eve Lom, Kevyn Aucoin, Lipstick Queen
04.2015 - 04.2020
- 60% exceeded sales plan at Oakridge 2015-2017.
- Coordinated three retail door accounts and executed team partnerships with retailers on team relationship building, sales strategies and product developments.
- Guided and established successful EVE LOM facials. Educating clients on product education and best skincare practices. Executed a personalized EVE LOM experience.
- Facilitated a clean and sanitary work environment to protect customers and staff and maintain counter as company’s standards.
- Coached beauty advisors on product education, selling principles, building client relationships and maintain optimal productivity.
- Proven track record of generating sales and client retentions.
- Worked effectively in a rapidly, evolving environment.
- Maintained accurate records of all sales activities, including contracts, follow-ups, and customer communications.
Makeup Artist
Shu Uemura, Holt Renfrew
07.2014 - 04.2015
- Directed clients with inspirational consultation services on weddings, proms and other special events on makeup, skincare, haircare and nail care.
- Facilitated workstation and spa room with products, equipment and supplies for services.
- Increased sales by 30% in 3 months by planning an authentic, creative exceptional services and maintaining positive and enthusiastic attitude.
- Coordinated new season launches by enabling quarterly masterclasses.
- Demonstrated as a team player by executed successful business plans and client relationships.
- Administrated opening, closing, cash handling retail software.
Freelance Artist
Benefit Cosmetics
01.2011 - 06.2014
- Performed and demonstrated proper use of products through actual application with clients.
- Supporting and coordinated new launches and special promotional events in retail doors.
- Built and deepened productive and create a memorable customer relationships and experiences with high-quality service and focus on gaining loyalty.
- Developed upselling opportunities for additional products and services to increase sales numbers.
- Maintained up-to-date on current and emerging trends to surpassed value and executed diverse client needs.
- Diligently established relationships with team. Executed on communication teambuilding, product launches and education.
Beauty Expert
Beauty Boutique, Shopper Drug Mart Corporation
09.2008 - 02.2013
- Established collaborative relationships and planned engagement with personalized client experiences.
- Consistently meet and exceed sales target.
- Performed exceptional consultations on makeup, skincare and fragrances. Built Client loyalty and maximize volume.
- Decision making and problem solving on client’s needs and concerns.
- Monitor CSI reports and develop objectives.
- Collaborate and build relationships with vendors on product training,sales support, new hard launches, special events and gifts with purchases support.
Sales Consultant
Sunglass Hut International
05.2004 - 08.2009
- Executed relationships with customers to expand customer base and enhance loyalty and retention.
- Increased revenue by implementing upselling and closing customer sales and driving product benefits around client needs.
- Established knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Achieved and surpassed sales quotas by 50%.
- Evaluate mystery shops and project objectives.
Education
Denovo Program Certificate - Certified Super Host: Advanced Foundations of Services, Advanced Computer Applications and Communications
Canadian Vocational Training Centre
Langley, B.C01.2020
Makeup Artistry Diploma - Passion for Beauty and Skincare, Specialized in: photo shoots, weddings, special events and glamour makeup
John Casablanca Institute
01.2009
BC Film Industry Course/WHMIS -
01.2008
Skills
- Makeup Artistry
- Skincare Specialist
- Brand Education
- Client Relationship Building
- Customer Relationship Management
- Retail Software Program
- Sales Specialist
Awards
- Shoppers Drug Mart Corporation, GEM Certificate, the Extra Mile, Outperformed on Client Relationships, Leadership and Generating Sales in the Cosmetics Retail Industry.
- Sunglass Hut International, Canada Top Fifty Sales Stylists Award, Surpassed and awarded Top Sales Rank. 100% Customer Mystery Shop.
Languages
English
Native or Bilingual
Timeline
Beauty Specialist
Chanel Beauty, Hudson Bay Company
10.2022 - Current
Brand Coordinator
Peter Thomas Roth Clinical Skincare
05.2021 - 05.2022
Sales Coordinator
Eve Lom, Kevyn Aucoin, Lipstick Queen
04.2015 - 04.2020
Makeup Artist
Shu Uemura, Holt Renfrew
07.2014 - 04.2015
Freelance Artist
Benefit Cosmetics
01.2011 - 06.2014
Beauty Expert
Beauty Boutique, Shopper Drug Mart Corporation
09.2008 - 02.2013
Sales Consultant
Sunglass Hut International
05.2004 - 08.2009
Makeup Artistry Diploma - Passion for Beauty and Skincare, Specialized in: photo shoots, weddings, special events and glamour makeup
John Casablanca Institute
BC Film Industry Course/WHMIS -
Denovo Program Certificate - Certified Super Host: Advanced Foundations of Services, Advanced Computer Applications and Communications
Canadian Vocational Training Centre
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