Amy Jia

· Delivered exceptional customer service by proactively identifying needs, offering personalized recommendations, and consistently exceeding expectations, contributing to repeat customer visits and positive feedback.

· Actively engaged with customers in a fast-paced environment, ensuring orders were fulfilled accurately, efficiently, and with a warm, professional demeanor.

· Demonstrated product expertise by crafting a wide range of beverages to the highest quality standards, while being entrusted to train new team members, reflecting leadership and attention to detail

· Collaborated closely with team members to streamline operations during peak hours, enhancing team productivity and elevating the overall customer experience by 95%.

•Assisted in monitoring and analyzing business and performance dashboards, developing proficiency in data analysis and reporting.
•Validated, cleansed, manipulated, and integrated large amounts of raw data, increasing the feedback accuracy to 91%.
•Utilized Excel to leverage data and automate the monthly reporting measures and dashboards, reducing time spent by 70% and improving accuracy by 86%.
•Collaborated with cross-functional teams to implement new methodologies and processes, ensuring delivery is 100% on time.
•Developed strategic client surveys for large CPGs such as Coca-Cola, P&G, and Nestlé Coffee, which provided crucial market data and consumer insights, resulting in market growth and competitive advantage.

· Maintained impeccable visual merchandising standards to ensure product displays were engaging, on-brand, and aligned with marketing strategies, drawing customer interest and foot traffic.

· Elevated customer satisfaction by delivering personalized style advice and product recommendations, fostering loyalty and repeat business.

· Oversaw inventory processes including receiving shipments, restocking merchandise, and organizing backroom inventory—ensuring popular styles and sizes were always available and sales-ready.