Vy Dinh
Toronto,ON
Summary
Client Advisor with strong communication skills, adept at coordinating with internal teams to manage inventory efficiently. Proven track record in customer engagement and consistently achieving sales targets. Skilled in building strong customer relationships and delivering excellent service.
Overview
3
3
years of professional experience
Work History
Client Advisor
Sandro
04.2024 - Current
- Keeping records of clients' information to assess their needs and provide assistance accordingly
- Ensure internal communication across various locations via email regarding product availability to ensure system accuracy and support sales opportunities
- Answered incoming telephone calls to provide store, product and service information
- Maintained up-to-date knowledge of store merchandise to demonstrate product features and benefits for customer's needs
Sales Supervisor
Tedbaker
04.2023 - 04.2024
- Accomplished sales goals by engaging customers, delivering excellent service and promoting special items
- Responded to customer inquiries and delivered appropriate information after carefully researching issues
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Supervised team members by providing direction on tasks and expectations regarding customer service standards
Operation Assistant
Zara
09.2021 - 10.2022
- Reviewed order slips, picked products and staged merchandise to be shipped
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy
- Helped customers locate products and checked store systems for merchandise at other sites
Education
Bachelor Of Arts - Social Science
York University
06.2025
High School Diploma -
Monarch Park Collegiate Institute
Toronto, ON06.2021
Skills
- Client interaction
- Product Promotion
- Cash Handling
- Client Needs Assessment
Accomplishments
- Consistently recognized as the top individual seller at Ted Baker, achieving best-seller status throughout tenure. Successfully led the team to exceed double stretch targets for six consecutive months by effectively supervising and motivating team efforts.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Client Advisor
Sandro
04.2024 - Current
Sales Supervisor
Tedbaker
04.2023 - 04.2024
Operation Assistant
Zara
09.2021 - 10.2022
Bachelor Of Arts - Social Science
York University
High School Diploma -
Monarch Park Collegiate Institute
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