Amy Daniluck
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Ottawa Equipment And Hydraulics
07.2021 - 09.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Customer Service Representative
The Beer Store
07.2016 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
Junior Analyst
Paracel Labs
08.2019 - 04.2020
- Labeling of asbestos samples
- Analyzing samples for asbestos
- Preparing slides for analysis
- Understanding of Lab software.
- Quality control standards and principles
- Health and safety protocols for the safe handling of asbestos
Education
Advanced Diploma - Applied Technology - Biotechnology
Algonquin College
Ottawa, ON04.2019
Skills
- Service Estimates
- Customer Service
- Documentation and Reporting
- Price Quoting
- Repairs Scheduling
- Handling Customer Complaints
- Attention to Detail
- Technical Support
- Service Recommendations
- Computer Skills
- Client Rapport
Timeline
Service Advisor
Ottawa Equipment And Hydraulics
07.2021 - 09.2023
Junior Analyst
Paracel Labs
08.2019 - 04.2020
Customer Service Representative
The Beer Store
07.2016 - 07.2021
Advanced Diploma - Applied Technology - Biotechnology
Algonquin College
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