Amro Abdelrahman
Hamilton,ON
Summary
A dedicated and customer-focused professional with a strong background in customer relations and customer service. Experienced in handling retail transactions, managing inventory, and providing tailored product recommendations. Skilled at creating a welcoming environment, building rapport with customers, and very driven through excellent communication and product knowledge. Proficient in enhancing customer satisfaction and retention.
Overview
2026
2026
years of professional experience
Work History
Team Member
Taco Bell
Hamilton
01.2025 - Current
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Collaborated with team members to maximize productivity and efficiency.
In-Store Brand Representative
Brand Momentum Inc.
Hamilton, ON
12.2024 - 05.2025
- Assisted customers with product selection based on their individual needs or preferences.
- Created in-store promotions to increase sales of featured items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Demonstrated proper techniques for using products to potential buyers.
- Recognized by management for providing exceptional customer service.
Event Staff Member
Zest communities
Hamilton, ON
10.2023 - 04.2024
- Greeted or assisted patrons entering or exiting facility.
- Supported event planners in executing detailed event schedules and programs.
- Answered questions about game rules and establishment policies.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Facilitated smooth guest flow within venues, directing attendees to their designated areas.
Summer Camp Counselor
YWCA
- Collaborated with other counselors to create fun learning experiences for campers.
- Provided guidance and support to campers in a safe, encouraging environment.
- Conducted safety checks on all equipment used by campers.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Organized games and sports activities to keep campers entertained.
Education
High School Diploma -
Adult Day School
Hamilton, ON06-2024
Bachelor of Science - Computer Science
Future University Of Technology
Khartoum, SudanSkills
- Product Knowledge
- Microsoft Office Suite
- Retail sales customer service
- Problem Resolution
- Team collaboration
- Business intelligence
- Attention to detail
- Multitasking Abilities
- Professionalism
- Cash handling
Timeline
Team Member
Taco Bell
01.2025 - Current
In-Store Brand Representative
Brand Momentum Inc.
12.2024 - 05.2025
Event Staff Member
Zest communities
10.2023 - 04.2024
Summer Camp Counselor
YWCA
High School Diploma -
Adult Day School
Bachelor of Science - Computer Science
Future University Of Technology