Janelle Rubalcaba
Chula Vista
Summary
Proficient in café management and team development, with a track record of enhancing customer service and operational efficiency. Committed to maintaining high-quality standards while achieving measurable sales improvements through effective training and motivation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Einstein Bros. Bagels
San Diego
01.2026 - 03.2026
- Delivered fast, friendly customer service to enhance customer satisfaction in busy café setting
- Collaborated with team members to streamline service and improve customer experience
- Operated POS system and handled cash/card transactions accurately
- Prepared bagels, sandwiches, and beverages while maintaining quality standards
- Ensured cleanliness and adherence to food safety guidelines to uphold quality standards
Shift Leader
Better Buzz Coffee
San Diego
12.2024 - 01.2026
- Lead daily café operations by delegating tasks and supporting baristas to ensure efficient workflow
- Maintain high standards for beverage quality, food preparation, and customer service
- Contributed to a 27% increase in monthly sales through upselling and staff training
- Train and coach new hires on service standards, beverage preparation, and safety
- Handled cash management, POS transactions, and end-of-shift reconciliation to ensure accurate financial reporting
- Resolved customer concerns professionally, enhancing guest experiences and fostering customer loyalty
- Promoted rapidly because of strong performance, reliability, and leadership.
Training Ambassador
Better Buzz Coffee
San Diego
08.2024 - 01.2025
- Trained new hires on coffee preparation, POS systems, and customer service to enhance team readiness
- Monitored beverage quality and presentation to uphold brand standards
- Coordinated shift operations during high-volume service to maintain smooth workflow
- Assisted with inventory tracking and daily sales reporting
Barista
Better Buzz Coffee
San Diego
09.2023 - 08.2024
- Prepared espresso and specialty beverages, ensuring high quality and customer satisfaction
- Delivered friendly, prompt customer service, enhancing customer experience in fast-paced environment
- Assisted with restocking and monitoring inventory levels to maintain operational efficiency
- Cleaned workstations and equipment to ensure a safe and organized environment.
Cashier / Crew Member
Wendy's
San Diego
04.2022 - 10.2022
- Took and fulfilled customer orders with speed and accuracy
- Provided fast, courteous service to enhance customer satisfaction in high-volume environment
- Processed cash, credit, and digital transactions with precision to ensure financial accuracy
- Supported front- and back-of-house operations during peak hours to maintain workflow efficiency
- Followed food safety and sanitation procedures consistently
Education
High School Diploma / GED -
Patrick Henry High School
San Diego, CASkills
- Customer service
- Guest experience
- Cash handling
- Sales support
- Product knowledge
- Beverage quality control
- Health compliance
- Inventory management
- Labor scheduling
- High-volume multitasking
- Product knowledge
- Team leadership
- Team motivation
- Peer collaboration
Certification
- Barista Certification
- Food Handler's Permit
References
- Chanel E., Manager, 323-314-2990
- Tania B., Manager, 619-866-1118
- Ashley A., District Manager, 619-886-8092
- Gisselle S., General Manager, 619-818-7795
- Sangela K., General Manager, 619-993-6610
Timeline
Team Member
Einstein Bros. Bagels
01.2026 - 03.2026
Shift Leader
Better Buzz Coffee
12.2024 - 01.2026
Training Ambassador
Better Buzz Coffee
08.2024 - 01.2025
Barista
Better Buzz Coffee
09.2023 - 08.2024
Cashier / Crew Member
Wendy's
04.2022 - 10.2022
High School Diploma / GED -
Patrick Henry High School