Amrit Preet Singh
Calgary,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transit Operator
City Of Calgary
04.2024 - Current
- Contributed to a positive work environment by fostering teamwork among fellow Transit Operators and support staff.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
- Improved passenger satisfaction by providing timely and efficient transit services.
- Provided excellent customer service, addressing passenger inquiries and concerns in a professional manner.
- Followed all local traffic laws while operating various types of public transportation vehicles.
- Collaborated with dispatchers to receive route updates or report any delays affecting the transit schedule.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Followed company policies and procedures and maintained compliance with standards.
Security Guard
GardaWorld
03.2022 - 04.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Retail Supervisor
Circle K
07.2021 - 03.2024
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
Delivery Driver
Gepard Logistics Operated By Amazon
10.2022 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Service Representative
Circle K
03.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Olympia Liquor Store
01.2020 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
2 Year Diploma - Law
Bow Valley College
Calgary, AB04.2021
High School Diploma -
Gurdaspur Public School
Punjab, India04.2019
Skills
- Safe Driving Practices
- Emergency response readiness
- Customer relations skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Superior customer service
- Emergency Response
- Patrol operations
- Complex Problem-Solving
- Patrolling
- First Aid Certified
- Emergency awareness
- Patrol techniques
- Time Management
- Traffic laws knowledge
- Active Listening
- Microsoft Excel
- Client Relations
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Alberta Security Guard License
- Class 2 Alberta Driver's License
- First aid and CPR license (AED training)
- Forklift License
Timeline
Transit Operator
City Of Calgary
04.2024 - Current
Delivery Driver
Gepard Logistics Operated By Amazon
10.2022 - 01.2024
Security Guard
GardaWorld
03.2022 - 04.2024
Customer Service Representative
Circle K
03.2022 - 05.2022
Retail Supervisor
Circle K
07.2021 - 03.2024
Customer Service Representative
Olympia Liquor Store
01.2020 - 11.2021
2 Year Diploma - Law
Bow Valley College
High School Diploma -
Gurdaspur Public School
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