Amritpal Kaur Brar
Calgary
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amity Migration & Naturalization Inc.
03.2023 - 12.2023
- Book appointments with the staff and RCIC
- Control correspondence with clients and to and from the office
- Maintain appointment records and digital scheduling portal
- Follow up with current and past clients regarding feedback and reviews
- Maintain the postings on social media accounts
- Provide customers with an initial consultation agreement and collect online payments as required
- Perform other related duties as required.
- Collaborated with staff members to enhance the customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative/Call Centre Clerk
Indigo Park Canada
05.2019 - 02.2023
- To greet, welcome, and assist customers with any questions or inquiries they may have
- Responsible for processing customer transactions, and for cash management procedures
- To present and advise customers and clients on our products and services
- To assist customers and clients with their use of the parking facility, such as materials and equipment
- Inform and educate customers and clients on our available products and services
- Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
- Answer all incoming customer calls, including any voicemail messages left on the machine, in a timely manner.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Farm Manager
Mann Agricultural Farms
04.2016 - 02.2019
- Directing and coordinating worker activities, such as planting, irrigation, chemical application, harvesting, grading, payroll, and record keeping
- Analyzing soil to determine type and quantity of fertilizer required for maximum production
- Analyzing market conditions to determine acreage allocations
- Conferring with purchasers and arranges for sale of crops
- Recording information, such as production, farm management practices, and parent stock, and preparing financial and operational reports
- Determining procedural changes in drying, grading, storage, and shipment for greater efficiency and accuracy
- Inspecting equipment to ensure proper functioning
- Planning and directing development and production of hybrid plant varieties with high yield or disease and insect resistant characteristics
- Purchasing machinery, equipment, and supplies, such as tractors, seed, fertilizer, and chemicals
- Hiring and discharging workers, enforcing safety regulations, and interpreting policies
- Negotiating with bank officials to obtain credit from bank.
Customer Service Representative
Impark Parking
02.2024 - Current
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Assistant Professor (Part Time)
Guru Teg Bahadur Khalsa Institute of Engineering and Technology
01.2018 - 05.2018
- Arranging and imparting lectures to undergraduate and postgraduate students on topics such as Micro-economics, Macroeconomics, Farm Management, Statistics and its applications
- Prepare course plans, homework assignments, handouts, and instruction manuals for various subject programmes in the college
- Compile, administer, and grade examinations
- Maintain student's attendance records, grades, and other required records
- Arranging, monitoring, and rating assessments, assignments, and reports, marking students' work and writing reports
- Setting mid-term examinations, invigilator, and evaluator in university examinations.
Computer Data Entry Operator
Consent Technologies
08.2015 - 03.2016
- Inputting hand-written data into system using MS-Excel
- Maintaining detailed and accurate records in order to accurately retrieve data
- Reviewing data entered to ensure completeness and accuracy
- Managing data by sorting, batching and archiving files.
Education
Bachelor of Science - Honours in Economics
Govt. Rajindra College
Bathinda, Punjab, IndiaMaster of Science - Agricultural Economics
Punjab Agricultural University
Ludhiana, Punjab, India08.2015
Skills
- Agricultural Economics
- Cash management
- Computer Data Entry
- Customer Service
- Customer transactions
- Economics
- Microsoft Office
- Client Relations
- Order and Refund Processing
- Computer Proficiency
- Complaint Investigation
- Call center experience
- POS systems expert
- Service standard compliance
- Assertiveness
- Record keeping
- Time management skills
- Attention to detail
- Adaptability
- Work ethic
- Teamwork
- Recordkeeping strengths
- Brand representation
Languages
French
English
Hindi
Punjabi
Timeline
Customer Service Representative
Impark Parking
02.2024 - Current
Customer Service Representative
Amity Migration & Naturalization Inc.
03.2023 - 12.2023
Customer Service Representative/Call Centre Clerk
Indigo Park Canada
05.2019 - 02.2023
Assistant Professor (Part Time)
Guru Teg Bahadur Khalsa Institute of Engineering and Technology
01.2018 - 05.2018
Farm Manager
Mann Agricultural Farms
04.2016 - 02.2019
Computer Data Entry Operator
Consent Technologies
08.2015 - 03.2016
Bachelor of Science - Honours in Economics
Govt. Rajindra College
Master of Science - Agricultural Economics
Punjab Agricultural University
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