Zena Salif Samake
Kitchener,ON
Summary
Results-driven professional dedicated to enhancing performance and productivity. Proven ability to support teams in achieving goals through collaboration and effective task management. Experienced in high-pressure environments, consistently meeting deadlines while managing multiple priorities. Adaptable team player with a positive attitude and strong problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Manulife Bank Canada
Waterloo, ON
01.2025 - Current
- Assisted clients in establishing bank accounts and addressing daily inquiries.
- Facilitated GIC purchases for investment banking clients.
- Managed mortgage inquiries, including payments and renewals, for clients.
- Collaborated with advisors to oversee client account management.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
General Laborer
Polycon
Guelph
06.2024 - 09.2024
- Assisted in manufacturing car parts for Jeep, improving production efficiency.
- Collaborated with team to achieve daily production targets and ensure timely delivery.
- Resolved equipment issues promptly, minimizing downtime and increasing productivity.
- Contributed to a safe work environment by adhering to safety protocols diligently.
Internship
Coris Bank International
, Burkina Faso
07.2022 - 08.2022
- Internship in the accounting department to familiarize with the accountant job in a bank.
- Have more knowledge in the application of accounting techniques.
- Analyzed accounting techniques in banking, enhancing understanding of financial processes and regulatory compliance.
- Developed critical thinking skills for complex financial scenarios.
- Worked closely with the accounting team, contributing to daily operations and learning industry-specific software.
- Fostered teamwork skills and adaptability in a fast-paced environment.
- Applied theoretical knowledge to practical accounting tasks, improving efficiency in data entry and reconciliation processes.
- Demonstrated commitment to accuracy and attention to detail.
Sorter
lntelcom Inc
05.2022 - 06.2022
- It was a great opportunity to work in an environment where the jobs needed to be done in a timely manner.
- Streamlined shipping processes, reducing turnaround times and enhancing customer satisfaction.
- Implemented efficient inventory management system, boosting accuracy.
- Fostered strong teamwork in a fast-paced logistics environment.
- Coordinated with multiple departments to ensure timely deliveries and resolve shipping issues.
- Proposed and executed new receiving protocols, optimizing warehouse space utilization.
- Introduced a digital tracking system, minimizing errors in package handling.
Internship
TED Burkina Faso
, Burkina Faso
07.2019 - 09.2019
- Internship in the construction company where we mainly communicated with all the other parties involved in the project.
- It was a great opportunity to sharpen the communication skill in French and English.
- Facilitated cross-functional communication in construction projects, enhancing team synergy and project efficiency while honing bilingual skills.
- Analyzed project communication channels, identifying bottlenecks and implementing streamlined processes for improved information flow across stakeholders.
- Drove project progress by fostering clear communication between parties, resulting in timely completion of construction milestones.
Family Farm
01.2013 - 01.2019
- I worked at the family farm while growing up every weekend and during summertime.
- Did everything from daily farm work to quality control of the end product to ensure that it followed the state requirements.
- Lead to seasonal workers during the growing season.
- Was part of the decision-making process on aspects of the farm work.
Education
Bachelor - Food and Agricultural Business
University of Guelph
Guelph, ON04.2024
English Language Certificate Program -
University of Guelph
Guelph, ON08.2020
Certificate - English as a Second Language
Conestoga College
Kitchener, ON04.2020
High School Diploma - economics
Les Laureats
Ouagadougou, Burkina Faso06.2019
Skills
- Bilingual communication
- Customer service
- Account management
- Financial products
- Regulatory compliance
- Data entry
- Accounting
- Marketing
- Economics
- Agricultural economics
- Community engagement
- Communication
- Time engagement
- Adaptability
- Teamwork
Certification
Hazard Analysis and Critical Control Point (HACCP), 11/15/29
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Manulife Bank Canada
01.2025 - Current
General Laborer
Polycon
06.2024 - 09.2024
Internship
Coris Bank International
07.2022 - 08.2022
Sorter
lntelcom Inc
05.2022 - 06.2022
Internship
TED Burkina Faso
07.2019 - 09.2019
Family Farm
01.2013 - 01.2019
Bachelor - Food and Agricultural Business
University of Guelph
English Language Certificate Program -
University of Guelph
Certificate - English as a Second Language
Conestoga College
High School Diploma - economics
Les Laureats
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