Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amritpal Singh

Surrey

Summary

Dynamic Parts Advisor with a proven track record at Canadian Tire, excelling in customer service and parts identification. Enhanced customer satisfaction through effective order fulfillment and suggestive selling. Skilled in team collaboration and training, contributing to increased sales revenue and efficient returns handling. Committed to delivering exceptional service in the automotive industry.

Overview

2
2
years of professional experience

Work History

Parts Advisor

Canadian Tire
07.2023 - Current
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Ordered parts from various distributors to fulfill demands.

Overnight Grocery Clerk

Safeway
01.2023 - Current
  • Complied with all company policies regarding food safety standards, ensuring a healthy environment for both customers and employees alike.
  • Assisted customers in locating items, providing product information, and offering suggestions for their needs.
  • Assisted with training new team members in overnight stocking procedures, ensuring they adhered to all safety protocols and company guidelines while integrating them into the existing team efficiently.
  • Reduced out-of-stock incidents with timely reporting of low inventory levels to management.

Traffic Control Flagger

Metro Traffic Management
01.2023 - 07.2023
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
  • Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
  • Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.

Education

Diploma - Business Administration

Capilano University
North Vancouver, BC
04-2024

Skills

  • Parts identification
  • Automotive industry
  • Stock control
  • Returns handling
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Team collaboration
  • Verbal and written communication
  • Invoice processing
  • Order fulfillment
  • Suggestive selling

Languages

English
Native or Bilingual

Timeline

Parts Advisor

Canadian Tire
07.2023 - Current

Overnight Grocery Clerk

Safeway
01.2023 - Current

Traffic Control Flagger

Metro Traffic Management
01.2023 - 07.2023

Diploma - Business Administration

Capilano University

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Amritpal Singh