Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Proficient in resolving issues related to desktops, laptops, printers, network drives, and similar devices.
· Familiarity with working in a cloud-based environment. · Familiarity with fundamental IT networking principles and a basic grasp of security concepts.
· Basic involvement in networking tasks, including knowledge of underlying principles like TCP/IP, packets, connectivity testing, and deployment.
Develops thorough documentation to assist with installations and support. · Capable of working independently within a team setup. Maintained office PCs, networks and mobile devices.
Help Desk Operations
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