Abdul Mohammed

To secure a challenging position with an organization that will allow to use IT Support skills to the fullest. Seek a suitable career based position where could share and gain a new scope of knowledge. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented with Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level environment. Ready to help team achieve company goals.

• Documented and resolved issues which led to results.
• Collaborated with team of 10 in the development of the Project.
• Achieved Effective Results through effectively helping within the task

Professional training in MCITP package Professional training in EXCHANGE SERVER package Professional training in HARDWARE and NETWORKING package Interpersonal skills, Customer Care, Team worker. Strong listening skills, with ability to accurately understand and articulate service requirements. Excellent data entry skills and data validation ability. Worked in Hanson Canada as a Peer Mentor as Part Time and assisted Job Co Ordinator for 1 year.2020-2021.April Worked in Molson Coors Beer Canada for imaging of PCS and Laptop doing the backup and assisted Customers for 4 Months from Windows 7 to Windows 10 contract based. Performed intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. - Perform deskside support services installing and troubleshooting of hardware - Handle bench repairs (depot service) & remedial maintenance - Respond/update/close calls from National Dispatch/Call Management Center - Communicate with customers to diagnose problem, establish E.T.A., and parts requirements