Amritpal Kaur
Brampton,Canada
Summary
Adept in using softwares-
Juno, Patient Vu, Ava, Netcare, Kroll, Crystal
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Office Administrator
City Centre Clinic (AHRC)
05.2024 - 04.2025
- Greet all clients in the office and direct them to the appropriate area of the clinic.
- Answer all phone calls, emails and messages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Aided with prescription refill requests.
Optical Assistant
Visionary Eye Centre
08.2024 - 11.2024
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
Education
PBI Medical Chaperone Training Program (Mandated) -
College of Physicians And Surgeons of Alberta
11.2024
Bachelors Of Dental Surgery -
Baba Farid University of Health Sciences
07.2018
Skills
- Extensive knowledge of Microsoft office suite
- Front Office Management
- Administrative Support
- Dental Radiography/Preliminary eye tests
- Interpersonal skills
- Strong communication skills
- Patient scheduling proficiency
- Teamwork orientation
- Medical terminology expertise
Certification
- Attended ‘Basic life support’ Training course by international training centre of AMERICAN HEART ASSOCIATION held at Baba Farid University of Health Sciences Faridkot, India on 27th February 2018.
- Attended FDI Annual World Dental Congress, 11-14 September 2014 at NCR, New Delhi, India.
Languages
English
Full Professional
Native or Bilingual
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Optical Assistant
Visionary Eye Centre
08.2024 - 11.2024
Medical Office Administrator
City Centre Clinic (AHRC)
05.2024 - 04.2025
PBI Medical Chaperone Training Program (Mandated) -
College of Physicians And Surgeons of Alberta
Bachelors Of Dental Surgery -
Baba Farid University of Health Sciences
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