Amritpal Kaur.
Surrey,BC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Customer Service Representative-IT
TTEC
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Office Administration Manager
K.p. Drywall Ltd.
Surrey Bc
05.2020 - Current
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Implemented innovative sourcing techniques to identify passive candidates for hard-to-fill roles.
- Maintained up-to-date knowledge of labor market trends, informing recruitment strategies accordingly.
- Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
- provide executive assistance to team, managing confidential information about funding, application and coordinating meetings for management.
HR Associate
Amazon
Delta, BC
06.2021 - 02.2023
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Streamlined onboarding processes for improved employee retention and engagement.
- Developed comprehensive HR policies to ensure compliance with legal regulations and industry best practices.
- Designed targeted training programs, increasing employee productivity and performance levels.
- Reduced turnover rates by regularly evaluating employee feedback and implementing necessary changes for better work-life balance.
Education
Human Resource Associate Professional Certificati - Human Resource Management
HRCI
Human Resource And Organizational Behaviour.
General Arts And Science Diploma
Skills
Organization and Time Management
Analytical Thinking
payroll database knowledge Decision-Making
Microsoft 365( sharepoint, power automate,word, excel powepoint)
Excellent communication skills
Experience with various HRIS, ATS and Performance Management Systems
Timeline
HR Associate
Amazon
06.2021 - 02.2023
Office Administration Manager
K.p. Drywall Ltd.
05.2020 - Current
Customer Service Representative-IT
TTEC
Human Resource Associate Professional Certificati - Human Resource Management
HRCI
Human Resource And Organizational Behaviour.
General Arts And Science Diploma