Amritpal Buttar
Surrey,BC
Summary
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Person
Coast Mountain Bus Company
08.2015 - Current
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Enhanced teamwork and communication among colleagues through regular collaboration and support.
- Streamlined processes for order accuracy, resulting in reduced wait times and increased customer satisfaction.
- Assisted in training new team members, ensuring adherence to company standards and policies.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Collaborated with management on initiatives to improve overall operational efficiency within the team.
- Reduced employee turnover by providing comprehensive training programs focusing on safety and quality standards.
Transit Bus Operator
Coast Mountain Bus
08.2003 - 07.2015
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
- Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Truck Driver
Private Duty
02.2002 - 07.2003
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
Truck Driver
Purolator
10.1997 - 01.2002
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Monitored and managed fuel consumption and expenses for management reporting.
- Verified contents of inventory loads against Bills of Lading.
Education
High School Diploma -
PUNJAB SCHOOL
Punjab School03.1991
Skills
- Strong Work Ethic
- Patience and composure
- Service recovery
- Cost Control
- Teamwork and Collaboration
- Performance monitoring
- Labor Cost Management
- Sales Projection Planning
- Inventory Management
- Order Preparation
- Customer Service
- Leading Team Meetings
- Decision-making capabilities
Accomplishments
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Earned Class 1 ( BC) Endorsements With Air Brakes
- Warehouse Programme Completed
- Certified Class 5 & Driving Instructor
- First Aid level 2
- WHIIMS Trained
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Affiliations
- First Aid Level 2
- WHIIMS
- Class 1 Driver License
Certification
WHIIMS Training
- Class 1 License
Timeline
Service Person
Coast Mountain Bus Company
08.2015 - Current
Transit Bus Operator
Coast Mountain Bus
08.2003 - 07.2015
Truck Driver
Private Duty
02.2002 - 07.2003
Truck Driver
Purolator
10.1997 - 01.2002
High School Diploma -
PUNJAB SCHOOL
WHIIMS Training
- Class 1 License
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