Amrit Pal Amrit Pal
Abbotsford,BC
Summary
Expertise in handling financial transactions, resolving client inquiries, and maintaining compliance with banking regulations. Recognized for delivering efficient, accurate, and customer-focused service. Motivated and detail-oriented Accounting and Payroll Administration graduate with a solid foundation in financial reporting, payroll processing, and bookkeeping.I have completed PF1 ,PF2 and Payroll Compliance legislation (PCL) certification. strong understanding of Canadian payroll laws, payroll deductions, and year-end reporting knowledge of Canadian payroll legislation, statutory remittances, and year-end processes. Proficient in payroll software and tools such as QuickBooks, Sage, and Microsoft Excel.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Fashion Associate
Walmart
Mission, British Columbia
07.2025 - Current
- Assisted customers with selecting merchandise and provided fashion advice.
- Provided excellent customer service by greeting customers in a friendly manner.
- Checked tags for accuracy of price and size information before displaying products.
- Handled returns or exchanges in a professional manner while adhering to company policies.
- Created window displays that attracted customers into the store.
- Kept up-to-date on current fashion trends and advised customers accordingly.
- Replenished stock on the selling floor as needed according to company standards.
- Maintained the store's visual presentation by steaming clothes and straightening shelves.
- Organized clothing racks and displays to promote new items.
- Monitored fitting rooms for cleanliness and tidiness during peak hours of business.
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Bagged or packaged purchases and wrapped gifts.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Warehouse Associate
Amazon
Hamilton, Ontario
05.2022 - 03.2025
- Collaborated with team members to complete tasks efficiently and accurately.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Operated a variety of material handling equipment including hand-held scanners, shrink wrap machines and conveyor systems.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Handled hazardous materials safely following prescribed regulations.
Banking Customer Service Representative
Rogers bank
Hamilton, Ontario
10.2021 - 03.2022
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Explained banking procedures and regulations to customers accurately.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Identified potential fraud cases and reported them to the supervisor.
- Provided account information and answered customer inquiries in a timely manner.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Excelled in exceeding daily credit card application goals.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Supervisor
Tim hortons
Woodstock, New Brunswick
10.2020 - 09.2021
- Trained new employees on company policies and procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Organized training sessions for staff members regarding safe food handling practices.
- Inspected incoming shipments of raw materials for quality assurance purposes.
- Performed daily temperature checks of freezers and refrigerators and documented results.
- Maintained detailed records of all inspections, tests, investigations, and other activities related to food safety.
Supervisor
Tim hortons
Ottawa, Ontario
09.2019 - 09.2020
- Developed strategies to improve team performance and productivity.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on projects and provided timely feedback to staff members.
- Trained new employees on company policies and procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Supervised, trained and evaluated kitchen staff on proper food handling techniques and safety procedures.
- Maintained accurate inventory of all food items, supplies and equipment.
- Planned menus for special events and ensured timely delivery of meals to clients.
- Developed recipes, analyzed nutritional content of menu items, and monitored portion sizes.
- Maintained presentation and cleanliness of prepared foods display cases and delivered spotlessly clean work environment by following company safety and sanitation procedures.
Education
Accounting And Payroll Administration - Accounting
Oxford College
Burlington, ON 07.2023 - 04.2024
Computer System Technician And Networking - Computer Networking
Canadore College of Applied Arts And Technology
Scarborough , ON 05.2017 - 12.2018
Payroll Compliance Legislation - Accounting And Payroll Administration
National Payroll Institute
Payroll Fundamentals 1 - Accounting And Payroll Administration
National Payroll Institute
Payroll Fundamentals 2 - Accounting And Payroll Administration
National Payroll Institute
Skills
- Financial product knowledge (loans, credit cards, deposits)
- Time management & organization
- Adaptability to new systems & policies
- Problem resolution & conflict handling
- Active listening & communication
- Cross-selling & upselling banking products
- Multitasking in fast-paced environments
- Payroll Processing & Administration (bi-weekly, monthly)
- T4s, ROEs, Year-End Reporting
- CRA Compliance & Statutory Remittances
- Benefits & Pension Administration (CPP, EI, RRSP, Group Benefits)
- Accounts Payable/Receivable & General Ledger Maintenance
- Financial Reporting & Audit Support
- Payroll & Accounting Software (MS excel, QuickBooks, Sage)
- Payroll reconciliations and journal entries
- Strong Attention to Detail & Confidentiality
- Strong understanding of Canadian payroll regulations and compliance
- Remittance processing (CPP, EI, income tax)
References
References available upon request.
Timeline
Fashion Associate
Walmart
07.2025 - Current
Accounting And Payroll Administration - Accounting
Oxford College
07.2023 - 04.2024
Warehouse Associate
Amazon
05.2022 - 03.2025
Banking Customer Service Representative
Rogers bank
10.2021 - 03.2022
Supervisor
Tim hortons
10.2020 - 09.2021
Supervisor
Tim hortons
09.2019 - 09.2020
Computer System Technician And Networking - Computer Networking
Canadore College of Applied Arts And Technology
05.2017 - 12.2018
Payroll Compliance Legislation - Accounting And Payroll Administration
National Payroll Institute
Payroll Fundamentals 1 - Accounting And Payroll Administration
National Payroll Institute
Payroll Fundamentals 2 - Accounting And Payroll Administration
National Payroll Institute