Summary
Overview
Work History
Education
Skills
Timeline
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Chloe Johnson

Cambridge

Summary

Dedicated and customer-focused professional with over five years of experience in financial services, administrative services, and retail, specializing in client relationship management, cash handling, and technical system operations. Skilled in assisting clients with banking solutions, financial transactions, and promoting digital services to improve customer satisfaction. Currently completing an Honors Bachelor of commerce in marketing degree online while actively volunteering in healthcare support roles. Exited to bring expertise in banking systems, attention to detail, and customer service excellence to Scotiabank as a customer Experience Associate.

Overview

7
7
years of professional experience

Work History

Front Desk Coordinator

Jolanta's European Spa
06.2024 - Current
  • Greet and assist clients, providing personalized recommendations to enhance their overall experience.
  • Manage appointment scheduling and payment processes using digital systems, ensuring accuracy and efficiency.
  • Resolve client inquires and complaints promptly, delivering solutions tailored to their needs.
  • Promote and upsell spa packages contributing to consistent revenue growth

Customer Service Representative

American Express
08.2021 - 03.2023
  • Delivered personalized service to cardholders by resolving inquiries and technical issues with online platforms.
  • Consistently exceeded customer satisfaction targets by actively listening to concerns and providing tailored solutions.
  • Educated customers on digital tools, including mobile apps, to enhance account management efficiency.
  • Identified and recommended value-added services, contributing to individual and team sales targets.

Sales Associate

Tommy Hilfiger
04.2018 - 01.2020
  • Assisted customers with product selection and provided personalized recommendations to meet their needs.
  • Promoted loyalty programs and upsold additional products achieving monthly sales targets.
  • Resolved customer inquiries and complaints professionally, ensuring a positive shopping experience.
  • Maintained a well-organized and visually appealing retail environment to maximize customer satisfaction.


Education

Bachelor of Commerce - Marketing

Seneca Polytechnic Online
Toronto, ON
04-2025

Skills

  • Microsoft office suite (Word, Excel, outlook)
  • payment processing and POS systems (Moneris)
  • Cash handling and balancing: Accurate processing of deposits and cash balancing daily
  • Digital banking support: Assisting clients with mobile banking apps, online platforms, and account setup
  • Financial product promotion: Promoting credit cards, loans, savings accounts, and cash balancing daily

Timeline

Front Desk Coordinator

Jolanta's European Spa
06.2024 - Current

Customer Service Representative

American Express
08.2021 - 03.2023

Sales Associate

Tommy Hilfiger
04.2018 - 01.2020

Bachelor of Commerce - Marketing

Seneca Polytechnic Online

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Chloe Johnson