AMRITJOT KAUR

• Respond promptly to customer inquiries via phone, email, chat, or in person

Understand and explain products or services clearly to customers

• Troubleshoot and resolve customer issues efficiently and empathetically
• Process orders, returns, and exchanges accurately and quickly
• Maintain detailed records of customer interactions and transactions
• Build strong relationships with customers to encourage loyalty and satisfaction
• Gather customer feedback and report insights to improve service quality

• Negotiate rates and delivery timelines with brokers or clients
• Schedule and coordinate freight pickups and deliveries
• Plan efficient routes to minimize delays and fuel costs
• Communicate with drivers, shippers, and customers to relay instructions and updates
• Prepare and manage shipment documentation (invoices, bills of lading, delivery receipts)
• Monitor driver locations and progress using GPS and dispatch software

• Generated reports to track deliveries and maintain proper records and documentation.
• Processed invoices and payments for dispatched orders to provide proof of transaction.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.