Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amrinder Singh

Northyork

Summary

Dynamic customer service professional with a proven track record at Nature's Emporium, excelling in dispute resolution and active listening. Adept at fostering customer loyalty and driving sales through critical thinking and adaptability. Recognized for maintaining composure in high-stress situations while effectively addressing customer needs and enhancing their experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Nature's Emporium
11.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Associate

ABP Empower
06.2021 - 08.2022
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Computer Systems Technician - Computer And Information Systems

Loyalist College in Toronto
Toronto, ON
04-2025

Skills

  • Critical thinking
  • Retail sales customer service
  • Adaptability and flexibility
  • Dispute resolution
  • Active listening
  • Customer complaint resolution

Languages

English
Hindi
Punjabi

Timeline

Customer Service Representative

Nature's Emporium
11.2023 - Current

Sales Associate

ABP Empower
06.2021 - 08.2022

Computer Systems Technician - Computer And Information Systems

Loyalist College in Toronto

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Amrinder Singh