AMMY DIAZ
Westminster
Summary
Results-driven professional with a strong background as a Customer Experience Representative, adept at delivering high-quality service and resolving complex issues while building lasting client relationships. Possesses strong communication and problem-solving skills in customer-focused environments, with a proven ability to lead by example, coach new hires, and foster a positive, team-oriented atmosphere. Dedicated to ensuring seamless and satisfying experiences for every customer, recognized for effective communication, problem-solving abilities, and a commitment to operational excellence. Eager to transition into a new field by leveraging expertise in handling inquiries and resolving issues while continuing to mentor team members to improve performance, product knowledge, and customer engagement.
Overview
4
4
years of professional experience
Work History
Customer Service Experience Representative
Lendistry
Tustin, CA
04.2025 - Current
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted clients with loan applications, ensuring accurate documentation and timely processing.
- Collaborated with cross-functional teams to streamline service delivery processes and enhance client experience.
- Boosted team morale with effective communication and a collaborative work environment.
- Acted as authorized third-party representative communicating directly with the Internal Revenue Service on behalf of clients under proper authorization ( Form 8821 )
Certified Trainer
Raising Cane's Restaurants
Anaheim, CA
04.2022 - 06.2025
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Designed and delivered comprehensive training programs for new team members.
- Facilitated workshops to enhance customer service skills among staff.
Life Insurance Agent
Primerica
08.2024 - 04.2025
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Educated clients on policy options, benefits, and coverage limits to ensure informed decisions.
Education
High School Diploma -
Savanna High School
Anaheim, CA05.2021
Skills
- Insurance Policy Sales
- In-depth product knowledge
- Building Relationships
- Client Service
- Personalized Instruction
- Learning Management Systems
- Interactive Learning
- Customer Service
- Time Management
- Pos System Operation
- Call center experience
- CRM software
- Attention to detail
- Reliability
- Microsoft programs
Languages
Spanish
English
Timeline
Customer Service Experience Representative
Lendistry
04.2025 - Current
Life Insurance Agent
Primerica
08.2024 - 04.2025
Certified Trainer
Raising Cane's Restaurants
04.2022 - 06.2025
High School Diploma -
Savanna High School