Ammar Malik
Cambridge,Canada
Summary
Organized, reliable, and adaptable professional with a strong background in customer service, teamwork, and task management. Thrives in fast-paced environments, consistently delivering quality work while maintaining a positive attitude. Efficiently handles multiple responsibilities and possesses excellent communication, problem-solving, and leadership abilities. Committed to contributing to team success and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart Canada
08.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Supervisor
Barburrito
04.2024 - 10.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Camp Counsellor/Leader
Preston Heights Community Group
07.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through a variety of camp activities
- Identified team weak points and implemented corrective actions to resolve concerns.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Front Line Crew Member
Dominos Pizza
09.2022 - 03.2023
- Managed inventory levels to minimize waste while ensuring adequate supplies for daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Quickly adapted to changes in menu offerings or operational procedures as needed.
- Ensured timely delivery of orders by coordinating closely with kitchen staff and fellow team members.
Car Wash Detailer
Suds Car Wash
02.2022 - 08.2022
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Maintained a clean and organized work environment for efficient service delivery.
- Collected and disposed of trash in vehicle console spaces and under seats.
Education
High School Diploma -
Preston High School
Cambridge, ON06.2023
Skills
- Efficient
- Time Management
- Focused
- Ability to Work Under Pressure
- Organized
- Attention to Detail
- Polite
- Understanding
- Flexible
- Customer service
Awards
- Basketball MVP And Captain
- Honour Roll
Languages
English
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Shift Supervisor
Barburrito
04.2024 - 10.2024
Customer Service Representative
Walmart Canada
08.2023 - 02.2025
Camp Counsellor/Leader
Preston Heights Community Group
07.2023 - 08.2023
Front Line Crew Member
Dominos Pizza
09.2022 - 03.2023
Car Wash Detailer
Suds Car Wash
02.2022 - 08.2022
High School Diploma -
Preston High School
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