AMMAR HASSAN
Montreal
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Ramp & Cargo Attendant
Canadian North Airlines
08.2023 - Current
Store Manager's Assistant
Harnois Energy.inc
09.2022 - 06.2023
- Mentored new sales associates to contribute to the store's positive culture
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
Customer Service Representative
Teleperformance
03.2021 - 08.2022
- Managed timely and effective replacement of damaged or missing products
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Utilizing data analytics tools to monitor performance trends regularly, identifying areas for improvement, and implementing necessary changes
- Customer Credit Management
- Pivot Tables
- Sales Expertise
- Store operation
Credit Card Sales Representative
Connect6 Group
01.2020 - 03.2021
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes
- Leveraged deep knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity
- Increased revenue through cross-selling additional financial products such as loans, insurance policies, and investment opportunities to existing customers
- Made decisions and recommendations about extending lines of credit
- Assisted customers with questions and inquiries to provide information regarding credit card accounts
Sales Associate
H2 concept
03.2019 - 11.2019
- Utilized a consultative sales approach to identify customer needs and recommend appropriate products and solutions
- Consistently met or exceeded sales targets, resulting in increased market share and revenue growth for the company
- Conducted product training and demonstrations to educate customers on the features and benefits of Canadian Tire, Mark's, and Atmosphere's products
- Built and maintained strong relationships with key accounts, resulting in customer loyalty and repeat business
Sales and Customer Support
NK MOVER
03.2018 - 10.2018
- Cultivated and maintained strong relationships with clients through effective communication and follow-up, resulting in a high volume of repeat business
- Conducted market research to identify prospective customers and created tailored sales presentations to effectively promote the company's services
- Proactively resolved customer disputes and complaints, ensuring customer satisfaction and retention
- Collaborated with cross-functional teams to develop new sales strategies and initiatives
Direct Sales Representative
Orbit & Showtime Network
11.2015 - 09.2016
- Oversaw the successful operation of a branch location, managing a team of sales representatives and ensuring their compliance with company policies and procedures
- Conducted regular performance evaluations and provided feedback to the team, fostering a high-performing and motivated sales force
- Developed and implemented targeted marketing campaigns to increase brand visibility and capture new customers
- Monitored sales activity and analyzed market trends to identify areas for improvement and optimize sales strategies
Skills
- Customer support
- Sales Expertises
- Flexible and adaptable
- Excellent communication
- Computer skills
- Transportation regulations
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Ramp & Cargo Attendant
Canadian North Airlines
08.2023 - Current
Store Manager's Assistant
Harnois Energy.inc
09.2022 - 06.2023
Customer Service Representative
Teleperformance
03.2021 - 08.2022
Credit Card Sales Representative
Connect6 Group
01.2020 - 03.2021
Sales Associate
H2 concept
03.2019 - 11.2019
Sales and Customer Support
NK MOVER
03.2018 - 10.2018
Direct Sales Representative
Orbit & Showtime Network
11.2015 - 09.2016
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