Summary
Overview
Work History
Education
Skills
Timeline
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Amitoj Dhaliwal

Ottawa,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Also, results-focused and thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.

Overview

2
2
years of professional experience

Work History

Customer Care Executive

Samsung Electronics
09.2022 - 07.2023
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Recommended potential products or services by collecting customer information and analyzing customer needs.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Responded to customer inquiries and concerns within set deadlines.

Volunteer

Red Cross
08.2021 - 02.2022
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.

Education

Music Industry Arts

Algonquin College
Ottaw, ON
10.2024

BA Music

Lovely Professional University
Punjab, India
04.2021

Skills

  • Efficient Service
  • Customer Response
  • Information Updates
  • Customer Service
  • Customer Management Procedures Knowledge
  • Call Center Operations
  • Excellent Problem-Solving Abilities
  • Client Needs Assessment
  • Time Management
  • Critical Thinking

Timeline

Customer Care Executive

Samsung Electronics
09.2022 - 07.2023

Volunteer

Red Cross
08.2021 - 02.2022

Music Industry Arts

Algonquin College

BA Music

Lovely Professional University

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Amitoj Dhaliwal