Amit Saini
Calgary,AB
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Transit Bus Operator
Calgary Transit
Oakville, AB
10.2023 - Current
- Operating transit buses safely and efficiently across designated routes.
- Conduct regular vehicle inspections to ensure operational safety standards.
- Assisting passengers with disabilities and provided exceptional customer service.
- Enforcing transit policies and regulations to ensure passenger safety and comfort.
- Collaborate with team members to enhance service delivery on busy routes.
- Communicate regularly with dispatch personnel via two-way radio systems.
Senior Lead Technician
The Monitoring Center
Calgary
10.2023 - Current
- Supervise daily operations of monitoring systems and equipment.
- Train and mentor junior technicians in best practices.
- Conduct routine inspections to ensure system functionality.
- Manage quality control and maintain high level of customer satisfaction.
- Provide technical support to customers and staff on a variety of hardware and software issues.
- Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
Alarm Technician and Dispatcher
The Monitoring Center
Oakville, ON
04.2019 - 10.2023
- Monitored alarm signals and responded promptly to emergency alerts.
- Coordinated communication between clients and emergency response teams.
- Maintained accurate records of alarm incidents and dispatch activities.
- Trained new team members on operational procedures and protocols.
- Reviewed system alerts to identify potential technical issues or malfunctions.
- Installed alarm systems in residential and commercial properties.
- Performed system upgrades to enhance security features and functionality.
- Repaired faulty equipment, such as cameras, sensors, keypads, and motion detectors.
- Created detailed reports of all work performed on each system installation or repair job.
- Provided customer service by responding to client inquiries about their alarms or security systems.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
Seasonal Customer Service Representative
Walmart Canada
Mississauga, Ontario
10.2021 - 01.2022
- Assisted customers with inquiries and product selections.
- Resolved customer complaints and provided effective solutions.
- Maintained accurate inventory records and restocked shelves.
- Collaborated with team members to enhance customer service efficiency.
Manager's Assistant
City South Pizza
Brampton, Ontario
01.2017 - 09.2018
- Assisted management in daily operations and team coordination tasks.
- Organized inventory and maintained stock levels for efficient service.
- Supported staff training and onboarding for new employees.
- Managed customer inquiries and resolved issues promptly.
- Coordinated schedules to optimize workforce efficiency during peak hours.
Education
Diploma - Electronics Engineering Technician
Sheridan College Institute of Technology And Advanced Learning
Oakville 01.2017 - 04.2018
Skills
- Software programming
- Access control systems
- Low voltage wiring
- Data entry proficiency
- Computer-based dispatch systems
- Teamwork
- Critical thinking
- Active listening
- Problem-solving abilities
- Team leadership
- Equipment management
- Administrative support
- Time management
- Staff education and training
- Microsoft Office Suite
- Windows Mac OS systems
- Visual Studio
- Java, Python and C programming
- Communication skills
- Scheduling
- Multitasking and organization
- Adaptability and flexibility
Employee Details
- Employee Number #181781
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Transit Bus Operator
Calgary Transit
10.2023 - Current
Senior Lead Technician
The Monitoring Center
10.2023 - Current
Seasonal Customer Service Representative
Walmart Canada
10.2021 - 01.2022
Alarm Technician and Dispatcher
The Monitoring Center
04.2019 - 10.2023
Manager's Assistant
City South Pizza
01.2017 - 09.2018
Diploma - Electronics Engineering Technician
Sheridan College Institute of Technology And Advanced Learning
01.2017 - 04.2018