Amit Sabharwal

Toronto

Summary

Detail-oriented and motivated Telecommunications Technician with one year of hands-on experience in installing, maintaining, and troubleshooting telecommunication systems. Proficient in a variety of network technologies and tools, with a strong focus on customer service and effective problem resolution. Demonstrates excellent technical skills, problem-solving abilities, and a commitment to providing quality service.

Overview

year of professional experience

Work History

Telecommunications Technician

Rogers

03.2024 - Current

Install, configure, and maintain telecommunication systems including fibre optics, copper wiring, and network equipment for both residential and business clients
Perform diagnostics and troubleshooting on complex systems, resolving issues in a timely manner to minimize downtime for customers
Collaborate with clients to understand their needs, providing expert advice and recommending appropriate solutions
Ensure adherence to safety standards and company protocols while working in field environments
Maintain detailed service records and provide reports on equipment performance and customer interactions
Technical Skills
Telecommunication Systems: Fibre Optic, VoIP, Cable and DSL Networks
Tools & Equipment: Signal Analyzers, OTDRs, Fibre Splicing Kits
Operating Systems: Windows, Linux
Networking Protocols: TCP/IP, DNS, DHCP, VPN
Software: Microsoft Office Suite, Network Management Tools

Education

Advanced diploma - Information system Business Analysis, International Business Management

Northern College

01.2022

Bachelor of Commerce - undefined

Panjab University

01.2019

Skills

Network Installation & Configuration
System Troubleshooting & Maintenance
Fibre Optic and Copper Wiring
Network Testing & Diagnostics
Telecommunication Equipment Setup
Customer Service & Support

Strong Communication Skills
Safety Compliance
Technical Documentation
Time Management & Organization
Operating Systems: Windows10, macOS
Software: Microsoft Office Suite, troubleshooting tools

Accomplishments

Successfully completed over100 installations with a high customer satisfaction rate (97%).
Contributed to a15% reduction in service call resolution time by improving troubleshooting processes.

Languages

English

Full Professional

Timeline