Amirsam Alimoradian
Insurance Broker
130 Kemano Road, Aurora,ON
Summary
Highly motivated Insurance Broker with 3 years of business sales and customer service insurance expertise. Client-focused intermediary with creative insurance solutions to diverse individual concerns. Meticulous client risk and financial assessor with detailed understanding of corporate and individual risk management.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Insurance Broker & Customer Service Representative
Billyard Insurance Group
Toronto, ON
02.2022 - Current
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
- Met with prospective customers and business owners in homes, businesses and other settings
- Answer customers questions and address concerns
- Prepare and review renewals with customers and re market policies as required
- Connect with underwriters and insurers to discuss and submit risks
- Upload new business and process policy changes and endorsements on company portals
- Prepare accurate quotes by using the Applied Rating Services Software
- Maintain a working knowledge insurance companies portals,broker management system (power broker)
Insurance Customer Service Representative
RBC Royal Bank
Toronto, ON
08.2021 - 02.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Completed customer applications and updated records to reflect current information.
Insurance Customer Service Representative
TD Insurance Home & Auto
Toronto, ON
03.2021 - 08.2021
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Completed customer applications and updated records to reflect current information
- Authenticated Customers and Policy holders
- Helped clients with their questions or concerns regarding their policies
- Answer customers questions and address concerns
- Prepare insurance quotes and sell or cross sell insurance policies
Sales Representative
Best Buy
Aurora, ON
10.2020 - 02.2021
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits
- Always focused on preparing action schedules to meet up with the company targets and growing and maintaining the standard company product
- Shared expert product knowledge and made professional recommendations to help customers throughout the purchasing process
Supervisor
OshKosh Carters
Aurora, ON
08.2020 - 10.2020
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained compliance with company policies, objectives, and communication goals
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Assisting sales staff with lead generation and sales
- Helping GM with inquiries and requests.
Sales Representative/Customer Service Representative
Kent Building Supplies
Fredericton, NB
11.2018 - 06.2020
- Consulting team of 5 – 10 members by motivating, training and developing on sales and more importantly, service principles
- Using marketing and sales strategies to expand the member base
- Achieve monthly sales target
- Staffing, scheduling and training the sales team
- Trained new employees on how to effectively execute the company’s objective
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Fredericton High School
Fredericton, NB 01.2014 - 12.2018
Diploma - Paralegal
Eastern College
Fredericton, NB 01.2019 - 06.2020
Skills
Strong interpersonal skills
Excellent time management
Advanced computer skills and strong verbal and written communication skills with friendly interaction
Ability to overcome objections and close deals off of value
Excellent communication and presentation skills, fluent in English and Persian
Computer proficient in Windows processing programs
Familiar with Most of insurance companies broker portals as well we broker management system
Certification
Other Than Life License
Timeline
Insurance Broker & Customer Service Representative
Billyard Insurance Group
02.2022 - Current
RIBO License
02-2022
Insurance Customer Service Representative
RBC Royal Bank
08.2021 - 02.2022
Insurance Customer Service Representative
TD Insurance Home & Auto
03.2021 - 08.2021
Other Than Life License
01-2021
Sales Representative
Best Buy
10.2020 - 02.2021
Supervisor
OshKosh Carters
08.2020 - 10.2020
Diploma - Paralegal
Eastern College
01.2019 - 06.2020
Sales Representative/Customer Service Representative
Kent Building Supplies
11.2018 - 06.2020
High School Diploma -
Fredericton High School
01.2014 - 12.2018