Amira Luzardo
Toronto,ON
Summary
Lead Auditor, Petroleum Engineer. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
Work History
Shipping Coordinator
Brockport Home Systems.
09.2022 - Current
- Proficient in enhancing key performance indicators, managing carrier relationships, and overseeing skilled shipping teams.
- Monitored and tracked shipments to determine timely delivery and minimize delays
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
Customer Success Specialist
Compara Online
07.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality
- Managed over 20 customer calls per day with minimal wait times.
Quality Management System Consultant
Freelance
02.2019 - 07.2020
- Performed tests and inspections to conform to established standards
- Recorded and organized test data for report generation and analysis
- Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions.
Lead Auditor in QMS ISO 9001:2015
Bureau Veritas
04.2019 - 07.2019
- Followed established auditing processes to meet internal and regulatory requirements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Communicated with audit staff to obtain necessary information for audits
Operations Coordinator
Bureau Veritas
09.2018 - 04.2019
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Evaluated upcoming program plans to forecast expected resource needs.
- Developed and implemented daily operations plans such as delivery routes and employee assignments.
Sales Associate
Mary-Satt Jewelry
10.2017 - 09.2018
- Engaged with customers to effectively build rapport and lasting relationships. Prepared merchandise for sales by pricing or tagging.
- Contributed to team objectives in fast-paced environment.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
Production Assistant
Probisa
04.2017 - 09.2017
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Reviewed activities for production team to complete tasks on time.
Education
Graduate Certificate - Project Management
Georgian College of Applied Arts And Technology
Toronto, ON08.2022
Certificate - Quality Management Systems Auditor ISO 9001:2015
Bureau Veritas Chile
Santiago, Chile.09.2018
Bachelor of Engineering - Petroleum Engineering
Zulia University
Zulia, Venezuela.12.2012
Skills
- ISO 9001
- Quality Control Processes
- Office Package
- Coordination
- Document Control
- Shipping and Receiving Understanding
- Billing Procedures
- Interpersonal Communication Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information - Personal References
- Jhesvin Olivares, 647-570-5907
- Joaquin Lopez, 647-280-1906
Timeline
Shipping Coordinator
Brockport Home Systems.
09.2022 - Current
Customer Success Specialist
Compara Online
07.2020 - 01.2022
Lead Auditor in QMS ISO 9001:2015
Bureau Veritas
04.2019 - 07.2019
Quality Management System Consultant
Freelance
02.2019 - 07.2020
Operations Coordinator
Bureau Veritas
09.2018 - 04.2019
Sales Associate
Mary-Satt Jewelry
10.2017 - 09.2018
Production Assistant
Probisa
04.2017 - 09.2017
Graduate Certificate - Project Management
Georgian College of Applied Arts And Technology
Certificate - Quality Management Systems Auditor ISO 9001:2015
Bureau Veritas Chile
Bachelor of Engineering - Petroleum Engineering
Zulia University
Similar Profiles
HARVINDER SINGH SANDHUHARVINDER SINGH SANDHU
Carpenter at BROCKPORT HOME SYSTEMSCarpenter at BROCKPORT HOME SYSTEMS
Rakib Uddin AhmedRakib Uddin Ahmed
Production Supervisor (Day shift), Production in charge at H+me Technology / Brockport Home SystemsProduction Supervisor (Day shift), Production in charge at H+me Technology / Brockport Home Systems
Jillian EconomouJillian Economou
Field House and Facilities Employee at SUNY BrockportField House and Facilities Employee at SUNY Brockport