Amir Sanusi
Brantford,Canada
Summary
Motivated and detail-oriented customer service professional with extensive experience in providing exceptional service and resolving customer complaints. Adept at using CRM and help desk software, multitasking, and maintaining professionalism in high-stress situations. Strong communication, organizational, and problem-solving skills, with a proven track record of exceeding customer expectations. Seeking to leverage these skills in a dynamic, service-oriented role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Top Training Consulting
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sammub Enterprises
03.2021 - 12.2022
- Delivered exceptional customer service, ensuring customer satisfaction and loyalty
- Resolved customer complaints efficiently and professionally, managing multiple inquiries simultaneously
- Performed data entry tasks accurately and in a timely manner
Customer Service Representative
Bells
04.2020 - 03.2021
- Assisted customers with inquiries and complaints, providing solutions that increased customer satisfaction
- Built strong relationships with customers through clear and effective communication
- Maintained in-depth knowledge of company products to offer helpful suggestions
Volunteer Customer Service Representative
Silverbird
03.2019 - 08.2019
- Assisted in resolving customer complaints and providing excellent service in a fast-paced environment
- Enhanced customer loyalty through positive interactions and personalized solutions
Education
Diploma - Network and Communications Management
Conestoga College
Kitchener, ON04-2025
High School Diploma -
Yaba College of Technology
12.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- First Aid and CPR
- Advanced Diploma in Software Engineering – Aptech
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Top Training Consulting
01.2023 - Current
Customer Service Representative
Sammub Enterprises
03.2021 - 12.2022
Customer Service Representative
Bells
04.2020 - 03.2021
Volunteer Customer Service Representative
Silverbird
03.2019 - 08.2019
High School Diploma -
Yaba College of Technology
- First Aid and CPR
- Advanced Diploma in Software Engineering – Aptech
Diploma - Network and Communications Management
Conestoga College
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