Amie Milka Iranezereza
Ottawa,Ontario
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
2
2
years of professional experience
Work History
Call Center Customer Service Representative
Lumitel Office
07.2021 - 06.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
Education
Communication
University Lac Tanganyika
Bujumbura Burundi07.2021
Skills
- Escalation Management
- Account Management
- Technical Troubleshooting
- Service Recommendations
- Customer Service
- Call Center Operations
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Call Center Customer Service Representative
Lumitel Office
07.2021 - 06.2023
Communication
University Lac Tanganyika
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