Summary
Overview
Work History
Education
Skills
Timeline
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BLESSING ADENIYI

Regina,Saskatchewan

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Call Center Customer Service Representative

Arise
Toronto, ON
08.2023 - Current
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Adhered to all company policies and procedures related to customer service.
  • Identified potential opportunities for upselling products or services to customers.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Responded promptly to customer inquiries via email or chat systems.

Client Service Representative

Access Bank Plc
Alhambra, AB
09.2018 - 07.2023
  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Maintained customer records in the database system.
  • Assisted customers with product information and pricing.
  • Managed client accounts by providing accurate data entry services.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Generated reports from the database to track customer satisfaction levels.
  • Identified opportunities for process improvements within the organization's customer service department.
  • Provided feedback on products and services to management team for future development.

Education

Bachelor of Science - Business Administration

University of Regina
Regina, SK
12.2024

Bachelor of Science - Agricultural Science And Technology

Ladoke Akintola University of Technology
12.2015

High School Certificate - Sciences

Command Day Secondary School
Nigeria
08.2009

Skills

  • Payment Processing
  • Call Center Operations
  • Account Updating
  • Customer Service
  • Technical Troubleshooting
  • Call Management
  • Escalation Management
  • Database Management
  • Account Management
  • Sales Strategy
  • Transaction Reconciliation

Timeline

Call Center Customer Service Representative

Arise
08.2023 - Current

Client Service Representative

Access Bank Plc
09.2018 - 07.2023

Bachelor of Science - Business Administration

University of Regina

Bachelor of Science - Agricultural Science And Technology

Ladoke Akintola University of Technology

High School Certificate - Sciences

Command Day Secondary School

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BLESSING ADENIYI