Amie Elzy
Rosenberg,TX
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Customer Service Chat Representative
Empire Today Flooring
08.2023 - Current
- Handled high-volume chat interactions during peak hours while maintaining a professional demeanor at all times.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Worked closely with other departments as needed, ensuring proper collaboration for successful issue resolution.
- Investigated and resolved customer inquiries and complaints quickly.
Walmart Customer Service
Walmart
03.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution..
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Prepared and documented international and internal money wire transfers.
Communications Officer
Milwaukee School Of Engineering
08.2017 - 06.2023
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Studied building floor plans to give directions and provide accurate information.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Aviation Ordnanceman
United States Navy, USN
12.2012 - 12.2017
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Maintained operations for aviation ordnance shops, armories, and storage facilities.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
- Inspected, assembled and tested aviation ammunition.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
- Managed over $1.5B in assets, which included vehicles, weapons, materials and ballistic equipment.
Education
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UT10-2027
High School Diploma -
South Torrance High School
Torrance, CA06.2012
Skills
- Digital Communications
- Microsoft Dynamics
- Discrepancy Resolution
- Critical Thinking
- Call Routing
- Administrative Support
- Database Query Software
- Accuracy Verification
- Office Organization
- Detail Oriented
- Typing Speed
- Call center experience
Timeline
Customer Service Chat Representative
Empire Today Flooring
08.2023 - Current
Walmart Customer Service
Walmart
03.2021 - Current
Communications Officer
Milwaukee School Of Engineering
08.2017 - 06.2023
Aviation Ordnanceman
United States Navy, USN
12.2012 - 12.2017
Bachelor of Arts - Elementary Education
Western Governors University
High School Diploma -
South Torrance High School
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