Nicoli Camille Manayaga
THUNDER BAY,ONTARIO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Chat Representative
Conduent
Cebu City, Cebu
09.2021 - 08.2022
- Responded to customer inquiries through chat in a timely and accurate manner.
- Maintained up-to-date knowledge of products and services offered by the company.
- Assisted with placement of orders, refunds, or exchanges.
- Participated in team meetings to discuss best practices for handling customer inquiries.
Customer Service Representative
SYKES ASIA
CEBU CITY, CEBU
08.2020 - 06.2021
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
The Results
Lapu Lapu City, Cebu
01.2020 - 03.2020
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
ePerformax Contact Centers And BPO
Cebu City, Cebu
07.2017 - 01.2019
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Bachelor of Science in Secondary Education Major in English - Education ( Undergraduate)
University of Cebu Lapu Lapu And Mandaue
A.C Cortes Ave., Mandaue CitySkills
- Customer service
- Product knowledge
- Customer feedback
- Communication skills
- Relationship building
- Problem solving
- Time management
- Administrative tasks
- Critical thinking
- Multitasking Abilities
- Friendly, positive attitude
- Attention to detail
- Team building
- Analytical thinking
Timeline
Customer Service Chat Representative
Conduent
09.2021 - 08.2022
Customer Service Representative
SYKES ASIA
08.2020 - 06.2021
Customer Service Representative
The Results
01.2020 - 03.2020
Customer Service Representative
ePerformax Contact Centers And BPO
07.2017 - 01.2019
Bachelor of Science in Secondary Education Major in English - Education ( Undergraduate)
University of Cebu Lapu Lapu And Mandaue
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