Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nicoli Camille Manayaga

Nicoli Camille Manayaga

THUNDER BAY,ONTARIO

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Chat Representative

Conduent
Cebu City, Cebu
09.2021 - 08.2022
  • Responded to customer inquiries through chat in a timely and accurate manner.
  • Maintained up-to-date knowledge of products and services offered by the company.
  • Assisted with placement of orders, refunds, or exchanges.
  • Participated in team meetings to discuss best practices for handling customer inquiries.

Customer Service Representative

SYKES ASIA
CEBU CITY, CEBU
08.2020 - 06.2021
  • Answered customer inquiries via phone, email, and chat.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

The Results
Lapu Lapu City, Cebu
01.2020 - 03.2020
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

ePerformax Contact Centers And BPO
Cebu City, Cebu
07.2017 - 01.2019
  • Answered customer inquiries via phone, email, and chat.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Bachelor of Science in Secondary Education Major in English - Education ( Undergraduate)

University of Cebu Lapu Lapu And Mandaue
A.C Cortes Ave., Mandaue City

Skills

  • Customer service
  • Product knowledge
  • Customer feedback
  • Communication skills
  • Relationship building
  • Problem solving
  • Time management
  • Administrative tasks
  • Critical thinking
  • Multitasking Abilities
  • Friendly, positive attitude
  • Attention to detail
  • Team building
  • Analytical thinking

Timeline

Customer Service Chat Representative

Conduent
09.2021 - 08.2022

Customer Service Representative

SYKES ASIA
08.2020 - 06.2021

Customer Service Representative

The Results
01.2020 - 03.2020

Customer Service Representative

ePerformax Contact Centers And BPO
07.2017 - 01.2019

Bachelor of Science in Secondary Education Major in English - Education ( Undergraduate)

University of Cebu Lapu Lapu And Mandaue
Nicoli Camille Manayaga