Amenia Jones
Fresno
Summary
Detail-oriented and highly motivated professional with strong administrative, customer service, and order processing experience. Eager to bring accuracy, speed, and positive energy to the Sales Order Processor role at D.V. KAP HOME while contributing to excellent lead times and exceptional service.
Overview
4
4
years of professional experience
Work History
Customer Support
GRID Alternatives
01.2023 - Current
- Processed client information using Salesforce, ensuring smooth data entry, order follow-ups, and service coordination.
- Maintained prompt communication via phone and email to ensure customer satisfaction.
- Assisted with order tracking, internal coordination, and accurate digital recordkeeping.
AmeriCorps Member
American Red Cross
02.2023 - 07.2024
- Responded quickly and professionally to client inquiries, offering timely support and accurate information.
- Entered critical data into Salesforce to support case tracking and resource allocation.
- Collaborated across teams to resolve case issues and meet daily performance targets.
PSE Clerk
United States Postal Service
02.2021 - 02.2023
- Handled high-volume customer service at the front counter, ensuring accurate and efficient processing of all transactions.
- Maintained detailed records and managed time-sensitive documentation.
- Delivered reliable communication while resolving customer issues professionally and swiftly.
Education
High School Diploma -
Saint Charles High School
Waldorf, MD05-2019
Skills
- Data entry
- Recordkeeping
- Customer service
- Time management
- Order processing
- Case management
Timeline
AmeriCorps Member
American Red Cross
02.2023 - 07.2024
Customer Support
GRID Alternatives
01.2023 - Current
PSE Clerk
United States Postal Service
02.2021 - 02.2023
High School Diploma -
Saint Charles High School