Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tejaswi B

Toronto

Summary

Reliable, multi-tasking, hard-working experienced Customer Service Representative with outstanding telephone, scheduling and documentation and administration skills.

Overview

6
6
years of professional experience

Work History

Customer Support

Fieldpoint
10.2022 - 11.2023
  • Cultivated positive relationships with clients through consistent delivery of top-notch support services, fostering long-term satisfaction
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business
  • Upgrading existing customers to a combo plan for better value
  • Setting up HVAC (Heating, Ventilation and Air Conditioning) appointments to give a free quote on brand new AC or Furnace with different options (Rental, Buyout, Finance etc.)
  • Installed, configured and maintained computer systems and network connections
  • Sold HVAC protection plans including the furnace and AC parts
  • Up selling annual maintenance plans to existing/non-existing customers, illustrating the advantages and importance of regular maintenance of Furnace and AC.

Human Resource Associate

United Health Group
11.2020 - 05.2022
  • Enhanced employee engagement by implementing comprehensive HR programs and initiatives
  • Coordinated onboarding processes, providing new hires with a smooth transition into the company culture
  • Maintained accurate records of employee information using up-to-date human resource databases
  • Improved employee retention with targeted professional development opportunities
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks
  • Completed background and reference checks to facilitate hiring and onboarding of employees
  • Reviewed human resources paperwork for accuracy and completeness
  • Developed and administered internal surveys to evaluate employee satisfaction
  • Fostered positive work environment through comprehensive employee relations program.

Dental Administrative Assistant

Mackenzie West Dental
01.2020 - 06.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Assisted with appointment scheduling, rescheduling and follow-up arrangements
  • Worked closely with other staff members to ensure the ultimate patient experience and achieve high satisfaction scores
  • Conducted patient intake and verification of personal and dental information
  • Processed Patient payments and managed insurance claims processing.

Customer Sales Representative

Voysus
01.2018 - 12.2019
  • Contacted potential customers and sold heating and cooling protection plans
  • Sold plumbing, electrical and HVAC protect plans
  • Investigated and resolved all customer complaints
  • Worked with computerized and automated systems for updating and editing new customer profiles
  • Verified and adjusted the sales based on quality standards
  • Answered incoming phone calls and directed to the respected service department.

Education

Skills

  • MS Office (Word, Excel, PowerPoint)
  • Strong interpersonal skills
  • Critical thinking
  • Customer service
  • Time management
  • Appointment Scheduling
  • Medical Terminology
  • Disciplined
  • Excellent planner and coordinator
  • Data entry
  • Excellent communication skills
  • Active listening
  • Administrative support
  • QuickBooks Online/ desktop

Timeline

Customer Support

Fieldpoint
10.2022 - 11.2023

Human Resource Associate

United Health Group
11.2020 - 05.2022

Dental Administrative Assistant

Mackenzie West Dental
01.2020 - 06.2020

Customer Sales Representative

Voysus
01.2018 - 12.2019

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Tejaswi B