Amelia Vertolli

- Tailored Support: I have consistently provided support by effectively connecting with clients, paying meticulous attention to keywords, phrases, and tone of voice while exercising utmost discretion. This tailored approach allows me to better understand their needs and concerns.

- Safety and Well-being: I actively assess for potentially critical situations, such as suicide or abuse, during calls and promptly take appropriate measures to ensure the caller's safety. This includes following established protocols and guidelines to provide immediate assistance and support.

- Commitment to Diversity and Inclusion: I demonstrate a non-judgmental commitment to advocating for diversity, inclusion, equity, and accessibility for all callers. This commitment is reflected in my interactions and my dedication to making our services accessible and accommodating to individuals from diverse backgrounds and experiences.

• Displayed efficient and multi-tasking skills by creating specialized drinks, serving food items and consistently providing excellent customer service during peak times in a fast-paced environment
• Displayed strong team player and organizational skills to maintain a fast work ethic, positivity, and professionalism

• Offered compassionate support to clients striving for an improved quality of life while managing Autism Spectrum Disorder and dual diagnoses
• Committed to uncovering their full potential by employing data-driven methodologies, resulting in tailored strategies that significantly enhance their well-being
• These approaches involve closely observing and analyzing behaviour, emotional well-being, dietary habits, and communication patterns, ultimately facilitating their success