Summary
Overview
Work History
Education
Skills
References
Phone
Languages
Creative writing
Timeline
Generic

Amelia Smith

Oakville

Summary

A recent university graduate at Carleton University with a degree that specializes in reading and writing through a critical lens. Academically, my main strengths are the ones cultivated through the process of engaging with the theories presented in a given text, and understanding it through a variety of factors, including the context under which it is written in, models of understanding (such as feminist theory), and my own world view. In the work force, I have a strong background in customer service and hospitality, and with experience as a Hostess and Aquatic Deck Supervisor, I possess excellent interpersonal skills and a proven ability to ensure customer satisfaction. I effectively managed the pool in the absence of the manager as an Aquatic Deck Supervisor, dealing with patron concern as well as overseeing and monitoring my guard team. Skilled in handling customer flow from my time as a hostess, I was effective in coordinating with servers and ensured strong communication in the face of a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Hostess

D'arcy McGee's
06.2022 - 11.2022
  • Responsible for greeting and seating customers, managing the flow of customers and making sure to designate equal number of customers to each server, as well as buss tables
  • During peak hours, I would also help run food orders

Private Instructor

Poolside Swimming
06.2021 - 08.2021
  • Travelled to client homes to teach privately
  • Upholding the responsibility of being the only qualified person to handle an emergency on site

Aquatic Deck Supervisor

Town of Oakville
09.2019 - 08.2020
  • Supervise pool in the absence of manager
  • Given additional tasks as a lifeguard Responsible for organizing swim instructors and evaluating their performance
  • Assess the efficiency of assigned guard team
  • Responsible for responding to patron concerns and trained in customer care Responsible for organizing team in an emergency

Aquatic Swim Instructor

Town of Oakville
01.2019 - 08.2020
  • LSS certified as a swim instructor High Five certified
  • Trained in teaching patrons of all ages (from infants to adults) how to swim
  • Certified to teach emergency first aid and Bronze Medallion lifesaving course

Education

Bachelor of Arts - Humanities

Carleton University
Ottawa, Ontario
11.2024

High School -

St. Thomas Aquinas
Oakville, Ontario
06.2020

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Interactive communication skills
  • Team Leadership
  • Complex Problem-Solving
  • Staff Management
  • Understanding of learning styles
  • Group and individual instruction

References

  • Luigi Torano, 905-808-1077, 905-825-4252, Luigitorano@hotmail.com
  • Rachel Coulter, 647-546-5260, rachelcoulter1@outlook.com

Phone

mobile, (905)-616-4380

Languages

English
Native or Bilingual

Creative writing

In my free time, I write as a way to express myself. On top of the extensive reading list I was given for school, I made sure to stay on top of my personal reading list as I believe it is important to have balance between academic and non academic consumption. This applies to my writing as well. The best way to improve writing skills, at least for me, has been to write. I write books for my close friends, as whenever they've had an idea that they want to see in writing, I will take it upon myself to achieve their vision for their enjoyment. This has become a great way for me to think about the type of writer I want to be. 

Timeline

Hostess

D'arcy McGee's
06.2022 - 11.2022

Private Instructor

Poolside Swimming
06.2021 - 08.2021

Aquatic Deck Supervisor

Town of Oakville
09.2019 - 08.2020

Aquatic Swim Instructor

Town of Oakville
01.2019 - 08.2020

High School -

St. Thomas Aquinas

Bachelor of Arts - Humanities

Carleton University
Amelia Smith