Guillermo Illanes
Ottawa,ON
Summary
I am a motivated and positive individual seeking part-time employment. I am looking for a workplace where I can further my skill sets and grow my career.
Overview
8
8
years of professional experience
Work History
Bartender
D'Arcy McGee's
07.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/ Server
Earl of Sussex
11.2019 - 12.2022
- Delivered food and beverages quickly to ensure customer satisfaction
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Bartender
Swizzles Bar & Grill
10.2018 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Line Cook (Closing Supervisor)
Brewers
04.2017 - 04.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Oversaw nightly closing procedures
Education
Pre Health -
Cambrian College
Sudbury, ON01.2008
Training with WHMIS - undefined
Lockerby Composite School
Sudbury, ON01.2007
Skills
- Customer service expertise
- Outgoing personality
- Multilingual in English/Spanish
- Basic accounting
- Beverage preparation
- Cash register operation
- Hospitality service expertise
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
D'Arcy McGee's
07.2023 - Current
Bartender/ Server
Earl of Sussex
11.2019 - 12.2022
Bartender
Swizzles Bar & Grill
10.2018 - 10.2019
Line Cook (Closing Supervisor)
Brewers
04.2017 - 04.2019
Training with WHMIS - undefined
Lockerby Composite School
Pre Health -
Cambrian College
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