Amelia DiVincenzo
Richards Landing,ON
Summary
Organized dental receptionist with hands-on experience managing scheduling, patient calls, billing, insurance processing, and records in busy office settings. Known for keeping front desk workflows accurate, supporting treatment coordination, and staying calm under pressure.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Receptionist
SWANSEA DENTISTRY
01.2025 - 06.2026
- Managed front desk operations and scheduling using Abeledent.
- Responded to patient calls and inquiries, ensuring clear communication and resolution of concerns.
- Managed billing, insurance, and patient records to support accurate financial tracking and compliance.
- Coordinated patient treatment planning and scheduling, enhancing patient flow and satisfaction.
Project Manager
ROUTE REACH
06.2025 - 01.2026
- Managed projects under tight deadlines and limited resources, delivering on objectives.
- Coordinated with team members to complete tasks on time and within budget constraints.
- Formulated pricing schemes and adjusted them based on project requirements.
Receptionist
STONE SQUARE DENTAL
12.2023 - 05.2025
- Scheduled appointments and processed payments to enhance patient experience and streamline operations.
- Managed patient records using Dentrix software to ensure accurate and efficient documentation.
- Handled electronic and manual insurance submissions to facilitate timely processing.
Server
MONTANA'S BBQ & BAR
12.2021 - 01.2023
- Delivered friendly, efficient customer service to enhance guest experience.
- Acquired in-depth knowledge of menu items to assist customers effectively.
- Processed orders and payments accurately to ensure smooth transactions.
- Upheld cleanliness and food safety standards to promote a safe dining environment.
Lifeguard
JOHN RHODES POOL
12.2017 - 12.2021
- Monitored pool and surrounding areas to enhance patron safety and prevent incidents.
- Responded quickly to emergencies, providing First Aid and CPR.
- Maintained detailed incident and accident reports to support safety protocols and improve response strategies.
Education
High School Diploma -
Lighthouse Christian Academy
01-2019
Some College (No Degree) - Dental Assisting I & II
Southern Ontario Dental College
Ancaster, ONSkills
- Appointment Scheduling
- Multitasking
- Office Administration
- Data Entry
- Patient Coordination
- Insurance Processing
- Treatment Coordination
- Communication
- Organization
- Leadership
- Attention to Detail
- Teamwork
- Independence
- Adaptability
Certification
- Smart Serve
- Dental Assisting Level I
- HARP
- Standard First Aid
- Infection Prevention & Control
- G Class Driver's Licence
- Pleasure Craft Licence
Timeline
Project Manager
ROUTE REACH
06.2025 - 01.2026
Receptionist
SWANSEA DENTISTRY
01.2025 - 06.2026
Receptionist
STONE SQUARE DENTAL
12.2023 - 05.2025
Server
MONTANA'S BBQ & BAR
12.2021 - 01.2023
Lifeguard
JOHN RHODES POOL
12.2017 - 12.2021
High School Diploma -
Lighthouse Christian Academy
Some College (No Degree) - Dental Assisting I & II
Southern Ontario Dental College