Ameeta Rana
966 Lawrence Avenue, Kelowna,BC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Early Childhood Educator Assistant
Class of West K
Kelowna, British Columbia
09.2024 - Current
- Assisted teachers in preparing materials for classroom activities.
- Provided assistance to children with their daily routines and activities.
- Supervised and monitored the safety of children in the classroom environment.
- Read stories, sang songs, played games, and assisted in crafts with groups of children.
Youth Support Worker
Spectrum learning centre
Kelowna, British Columbia
08.2024 - Current
- Directed activities to foster social and emotional development for at-risk youth.
- Offered key emotional support to special needs youth.
- Counseled clients on a variety of topics related to mental health, physical health, education, employment opportunities.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Communicated regularly with parents and guardians regarding youth activities, progress, and concerns.
- Maintained accurate records and documented client data in company databases.
Food Supervisor
Subway
Kelowna, British Columbia
09.2023 - Current
- Greeting and serving customers, preparing their food
- Maintaining food safety and sanitizing standards, and handle and process light paperwork
- Working on till and cash counting and managing the POS system.
- Explained goals and expectations required of trainees.
- Maintained accurate records of all transactions, including daily sales totals and shift reports.
- Assembled and served meals according to specific guest requirements.
- Conducted regular audits of cash drawers to ensure accuracy of funds on hand.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
Sales Representative
Paris Jewellers
Kelowna, British Columbia
04.2024 - 07.2024
- Ensured compliance with all safety regulations when handling jewelry pieces or tools.
- Greeted customers in store and online, providing excellent customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
Early Childhood Educator Assistant (volunteer)
YMCA
Kelowna, BC
02.2024 - 04.2024
- Encouraged positive behavior through modeling appropriate behaviors.
- Helped maintain a clean and healthy classroom environment.
- Organized play areas, toys, and other learning materials to promote creative play.
- Developed lesson plans that incorporate age-appropriate activities for pre-school aged children.
- Provided assistance to children with their daily routines and activities.
- Read stories, sang songs, played games, and assisted in crafts with groups of children.
Delivery Station Liaison( Team Captain)
Amazon
Burnaby, British Columbia
09.2022 - 07.2023
- Coached employees through day-to-day work and complex problems
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Facilitated training sessions for new employees on company policies and procedures.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
Warehouse Ambassador
Amazon
08.2019 - 09.2022
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Sorted and delivered materials to different work areas and staff
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Established team priorities, maintained schedules and monitored performance
- Trained new employees on proper protocols and customer service standards.
Cashier/Customer Service
Freshii
06.2021 - 09.2021
- Resolved customer complaints and maintained clean and tidy checkout area
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer orders and accurately handled payment transactions
- Counted money in drawers at beginning and end of each shift
- Maintained customer satisfaction with quick and professional handling of product returns
- Utilized POS system to handle customer cash and credit card transactions
- Utilized various software applications to process customer orders.
Customer service representative
IKEA
06.2020 - 08.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Consulted with customers to determine best methods to resolve service and billing issues
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Educated customers about billing, payment processing and support policies and procedures.
Education
Early Childhood Education Assistant - Childhood Care -
Western Community College
10.2023
Associate of Arts - Arts And Sciences -
Alexander College
12.2021
GED -
Sprott Shaw College
12.2019
High School Diploma -
M.B.B.G.R.G.C.Girls.Sen.Sec.School
03.2017
Skills
- Time-management
- Team-oriented
- Multi-tasking abilities
- Supervising Employees
- Schedule Management
- Sales Proficiency
- New Hire Training
- Account Management
- Customer Service
- Microsoft Office
- Food Preparation
- Creative Lesson Planning
- Classroom Organization
- Emotional Support
Certification
Completed Emergency Childcare First Aid Course from St. Mark James Training and Supplies (Kelowna)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Received full attendance award
- Supervised team of 16 staff members
Timeline
Early Childhood Educator Assistant
Class of West K
09.2024 - Current
Youth Support Worker
Spectrum learning centre
08.2024 - Current
Sales Representative
Paris Jewellers
04.2024 - 07.2024
Early Childhood Educator Assistant (volunteer)
YMCA
02.2024 - 04.2024
Food Supervisor
Subway
09.2023 - Current
Delivery Station Liaison( Team Captain)
Amazon
09.2022 - 07.2023
Cashier/Customer Service
Freshii
06.2021 - 09.2021
Customer service representative
IKEA
06.2020 - 08.2020
Warehouse Ambassador
Amazon
08.2019 - 09.2022
Early Childhood Education Assistant - Childhood Care -
Western Community College
Associate of Arts - Arts And Sciences -
Alexander College
GED -
Sprott Shaw College
High School Diploma -
M.B.B.G.R.G.C.Girls.Sen.Sec.School