Ameet Duggal
Surrey,BC
Summary
Results-driven Sales Operations Manager with background in implementing strategic sales plans and streamlining operational processes. Demonstrated strengths lie in fostering team collaboration, driving revenue growth, and improving customer satisfaction levels. Previous roles highlighted for leadership skills, ability to analyze market trends, and success in enhancing overall sales performance. Notable impact made through consistent achievement of sales targets and operational efficiencies.
Overview
6
6
years of professional experience
Work History
Sales Operations Manager
ADT Tech
Surrey, British Columbia
03.2023 - 01.2025
- Met with the sales and design departments to determine project road maps and create unique products to drive profitability and champion the brand in DIY home security. Increased profitability and revenue by 33%.
- Conducted market research and reported on competitors. Collaborated and enhanced the partnership with Google Nest home security products, and increased DIY sales by 27%.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Assessed current sales processes and identified opportunities for streamlining operations, increasing revenue by 22% for Google products.
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives through regular coaching and leadership meetings.
- Advised management on ways to improve efficiency within the call center environment, and set up a pilot win-back outbound team, generating an additional revenue of 17%.
- Monitored and evaluated team member performance, and collaborated through regular coaching and skill transfer to create developmental plans to drive improved performance.
- Generated detailed reports on call center productivity levels for management review.
Sr Retention Manager
T-Mobile
Surrey, British Columbia
06.2021 - 02.2023
- Worked closely with marketing teams to develop targeted campaigns that increased sales volume.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
- Identified areas of improvement within the organization's call center operations through analysis of trends in customer feedback data.
- Prepared budget forecasts based on projected workloads for each month so that staffing could be adjusted accordingly.
Team Leader Manager
Akua Behavioral Health
Surrey, British Columbia
03.2019 - 04.2021
- Evaluated individual and team business performance and identified opportunities for improvement.
- Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
- Set goals for performance and deadlines to comply with company plans and vision.
- Ensured that deadlines were met by setting realistic goals.
- Initiated training sessions and coached employees to develop effective staff.
- Oversaw daily workloads and workflow for smooth operations.
- Organized team meetings to discuss progress and challenges.
Education
Bachelors of Management Studies - Sales & Marketing
University Of Mumbai
Mumbai04-2002
Skills
- Sales forecasting
- Market analysis
- Revenue growth
- Process improvement
- Data analysis
- Project management
- Sales Force
- Process optimization
- Team leadership
- Strategic planning
- Conflict resolution
- Communication skills
- Analytical thinking
Timeline
Sales Operations Manager
ADT Tech
03.2023 - 01.2025
Sr Retention Manager
T-Mobile
06.2021 - 02.2023
Team Leader Manager
Akua Behavioral Health
03.2019 - 04.2021
Bachelors of Management Studies - Sales & Marketing
University Of Mumbai